Monkgate Health Centre Dental Department

I visited this dentist today. I admit it took a few phone calls and I eventually left a voicemail. The receptionist called me back extremely promptly (within the hour) and made me a same day appointment. The dentist and the nurse were both phenomenal they were warm and friendly and their joky light friendly attitude helped to make me feel calm. They did everything they could and explained every single option available and allowed me to make my own informed decisions. They offer an absolutely amazing service and should be commended. I would like to add a personal note in case the dentist who looked after me ever looks at this, as much as you said the temporary filling wouldn't win filling of the year it look great to me and I feel no pain for the first time in a week and I am looking forward to a long deep and utterly painless sleep tonight and I would like to thank you. I hope the final step of having the tooth removed is soon. But as for your service I'm utterly impressed and it was an absolute pleasure to have you treat me. Written by Mr Peter Whalley (using my partners phone mine died)

When rang, someone called Natalie was unhelpful and not pleasant to talk. For a public service they should be more polite. Disappointed!

Bunch of dogheads!Kids Had various appointments booked but cancelled BY THEM at very short notice and causing us to miss workJust had a call after the last FOUR appointments were cancelled by someone who wanted to know if the appointment was still required they were argumentative and uncooperative and didnt even re book itNo need for the attitude - they wouldnt talk to you like that if you were stood in front of them or would they?? I dread to thinkIf there was an alternative we would use it

Tried ringing 50 times on the new number . And not a single answer and when I eventually get through its either voice mail or just hang up on me . Bloody joke!

ERMERGANCY DESTIST HAS CLOSED!!

They don't do emergency treatment anymore, it needs taking off the search results

My partner rang them up due to being in alot of pain they told him they couldnt see him because of where we live which is a load of bull as he works in york also he went this morning and they ask him to ring to make an appointment because it is not a walk in clinc even though he already rang them and the nhs direct line. Very up setting how they can just turn people down when they are in needed !!!

Receptionist was not helpful and seemed more interested in other things than the pain I was experiencing, a communication skills course would not go amiss here.

If I could give this place 0 stars I would what an absolute nightmare it’s been my poor little girl has had appointments cancelled left right and center !! Even when we have got there to be told that the dentist is not there twice because of a annual leave!!! Absolutely fuming they say they leave voicemails they never do haven't had any missed calls. she had bands put between her teeth for a maximum of a week then they called and cancelled her appointment and said they wouldnt be able to take them out until 4 weeks time!!! Disgusting I honestly don’t think any of them have a clue what’s going on stay away.

Lovely service. Very helpful! Thank you.