mydentist, Quay Street, Haverfordwest

Attended my appointment today with Alina, outstanding service.

Every time I called for a check up, I was told that they do not do check ups as they are focusing on emergencies, but to call back in a few months to see if things have changed. A little while later, I called to make an appointment for toothache and was told that they had removed me from the surgery as I hadn't been seen in two years. I had no letters telling me anything at all. The same thing happened to my husband, except he made an appointment for a broken tooth. He turned up 10 minutes early and then found out that the surgery gave him the wrong time and wouldn't see him, even though they were all stood around drinking coffee. He went to work and checked his calendar and called to make an appointment a month later for the broken tooth. He was then told that they had removed him from the surgery as he hasn't been seen in two years. The whole thing was ridiculous. They are no longer accepting NHS patients so we couldn't join again, as they are focusing on private as money is far more important than the oral health of people who need help.

What an amazing service, I was in so much pain and didn’t have a local dentist as I work in London.One call was all it took to get a same day appointment and the the treatment I received was fist class.Would highly recommend

As an NHS patient I can say the service is beyond terrible. After being forced to wait nearly 5 months for an appointment following an emergency 111 call to finish a treatment (my dentist wouldn't see me), I recieved a letter the week before telling me it's cancelled. I had to call to get the reason and it was because they no longer have any NHS dentists?? How long was that the case and I wasn't told until a week before? And how many people are currently waiting for treatment and will get the same letter.

mydentist haverfordwest. Paying private does not reflect on the shoddy service after paying upfront for the appointment as my son is in pain and then having appointment cancelled 3 times via phone calls, on the day of yet another appointment I finally made it into the waiting area for my sons appointment at 11.20 after an hour (yes i sat quietly for an hour) I got up and spoke to someone as to when my son was going to be seen to be told not sure as running extremely late and couldn't give a time so told me to sit back down and wait. The appointment was cancelled then and refund given. Terrible service and very poor attitude.

Great surgery with an excellent dentist. Just wish it was NHS once again

Today I had an appointment, I showed up and the very rude and flippant lady racially profiled me, then proceeded to dismiss me by saying I must be in the wrong place then when I finally proved I had an appointment, she said your appointment was cancelled 2 days ago. No message was sent, no voice mail was left and I didn't receive a phone call. This is the 2nd time this dental clinic will cancel my appointment with no proper notification and make me wait a whole month!