Vospers Renault & Dacia Plymouth (Service Centre)

Look vospers plymouth is probably the best car company you could come across they will look after you from start to finish if it's a new car as in my case or a second hand car you can be safe in the knowledge your money is safe with them

My car wasn't fixed. I was informed that it was better but not fixed, to take it away and if not satisfied to raise a complaint with Renault. I did this on Tuesday and have heard nothing since. I will be taking this matter further as the customer service has been poor to say the least. This is the 3rd car that I've had with Vospers and will be the last, when my car is up for renewal I will take my business elsewhere. I'm paying over £200 a month for a car that has a recognised fault.

I took my car into Renault for a service and the customer service I received was great. I received a friendly welcome, i was offered a service plan but this was not pushed up on me (I did not feel pressured which was great as I hate it when businesses do that to you), I was told what time my car would be ready by and they also said they would call me. Whilst I was waiting for my car to be ready I received a call asking me if I wanted some work carried out as a result of something found on the vehicle health check and once again, this was offered to me but I did not feel pressured. The ladies I spoke with were very friendly and helpful. When I picked the car up it had been washed and hoovered which was great. I have no complaints and I would recommend Vospers.

Dealing with Rosie Day at the start and finish of my mot/service appointment was a pleasure.Very polite,helpfull and with some humour.

Would give zero stars if I could.Customer service is non existent, and thier technicians will just bridge the job to look like its been done.For a car that is not 2 years old i should not be getting these problems and will never buy any make of car that is serviced by Vospers,

My regular garage has been unable to resolve an intermittent electrical issue so advised I take my car to an official Renault (Vospers) garage.After a wait of more than a month, I delivered it this morning and asked to speak to a mechanic as it was not currently faulting and I hoped to give some background info in order to aid the diagnostic process.The two ladies on reception were fantastic but looked apprehensive when I asked to speak to a mechanic.Further evidence of this was when she called the workshop and her first words to the person on the other end were be nice".She asked if they could come to the front and talk to a customer but the response she received was clearly offensive due to the change in her facial expression.I got the distinct impression this was not the first time they had been treated like this by whoever was on the other end.Both receptionists apologised for the bad service their colleague provided and advised the best course of action would be to wait until the car was actively faulting again

I am extremely pleased with my new Dacia Jogger. All the staff were extremely helpful and friendly. I cannot fault the service provided by Phil and Sasha at Vospers, it was amazing, from purchasing to collecting. I would highly recommend those looking for new and old cars to visit Vospers. Especially if you’re looking for great deals and excellent customer service.

Really smooth process and staff were great…professional, helpful and friendly. Car was serviced in good time and had a lovely courtesy car for the day.

Only problem that I had was in booking the service, I initially went through the Dacia website and had no response, by the time I could contact Vospers, it was after Christmas and my service was delayed. I also live 30 miles from Vospers, asked for a courtesy car, I had no problem with paying, but that was ignored.The staff were great no problem there, once I got to Plymouth

Very pleased with the service I received from booking online to my car being delivered back to me full service and MoT completed.My only disappointment is that I was looking to change my car for a newer Dacia model but Vospers no longer offer this service.