Oakley Medical Practice

Very poorly managed surgery, rude and patronising reception staff. Have been registered at this surgery for over 25 yrs and definitely now considering moving elsewhere. I have to chase up my bloods appointments every six months, then chase up results and then arrange appointments with doctors to discuss results. You have to manage your own health if registered at this surgery, they will not or don't even have a diary system for patients. Would be interested to know how many elderly patients have lost their lives because of this surgery due to lack of patient management and appointment system. Their reception staff are too slow with technology, no wonder it takes ages to get through to them. They can definitely start by recruiting fresh new reception staff and change all their processes.

Rude receptionists. They don't speak in a polite manner. I put in a request for my prescriptions and they say it will be ready next working day but they mess about and give my prescriptions 2 days after. On another occasion I tried making an urgent appointment for myself but they wouldn't give one and they lie and say they are fully booked. I went into the practice and they were only 3 patients waiting, so how are they fully booked. The doctors aren't helpful. They don't prescribe any medication and they tell me to go buy the medication when they know full well I am entitled to free prescriptions. Not only this, everytime I try to make a complaint I can never get through to them. They don't care about anyone. They try to make themselves look innocent. I'm hoping to move to another gp practice soon. Would not recommend this one.

I've been registered with this surgery for 16 years. All the doctors are great, but Dr. Nicola Dumphy is amazing, knowledgeable medical expert and makes you feel at ease. Nurses and all the staff are great, too.Online booking appointment system is a life saver. Thank you.

I was looking for a new GP in the Hunslet area and tried them because they had the highest rating and I was very disappointed!Receptionist was very rude and disinterested and eventually hung up on me…

I went to the surgery today to sort out a prescription .Gina was very helpful and very patient .Nothing was too much trouble .Thank you so much gina

Wanted to register with them.Called them to see how things are.The automated voice service on the phone said they receive phone calls for appointments only until 8 a.m. every day.HELLO? Is anyone aware that THIS IS A MEDICAL PRACTICE?There are plenty of people with a huge variety of illnesses who find it very hard (and in significant cases even impossible) to wake up at 8 a.m. and wait in the queue for an appointment.And how about people who are healthy but are on night duty and still need to see a doctor (for medical checks etc.) from time to time?Just based on this phone call, my personal assessment is that this is RUBBISH service.And no, I am not going to dig any further to see whether maybe I misunderstood" something.Of course

2023 UPDATE unfortunately a nightmare to get seen to or get any attention from the reception team warriors that stop you from getting treatment & fob you off over & over. Real shame because if you can get past the guardians then medically speaking it's still brilliant. Just awful system now might as well not be registered anywhere. Website updated to be wormholes useless. Would love to feed this back directly to the practice but apparently the practice manager doesn't have time to deal with every little complaint". Appts are now ALWAYS 10-15min late.2018 review: Dr. Dumphy and her team are fabulous! Yes just like any NHS practice