Enterprise Car & Van Hire - Clacton-on-Sea

I will never use this bunch of cowboys ever again. Enterprise called me at 1845 the night before to tell me that they were not supplying me with the can there were supposed to supply next day. Why leave it so late.This was apparently due to the person doing the vehicle allocation not doing there job properly even thought my booking was made over a week earlier. This is not the first time they have let me down.

Allowed me to book a van out of hours for 8am the next day, told me at 8am the next day they didn't have a van and I would have to wait a few hours for it to come to clacton, I paid for 8 till 6 not midday till 6. I was then told I could wait till it showed up in clacton or get a refund, them knowing full well you can't get a refund after your appointment time.Stole £70, no van, never again.

Great service. Just be aware of excess policy. The company may charge you 2k for damage regardless if it's your fault or not. Otherwise faultless service. Very kind staff, smooth pick up and drop off.

Fantastic service, staff really helpful. The manager Katie was exceptionalky helpful. Great prices and made easy to hire a car. Thank you

Very helpful, my car went in to have insurance work done, had a great courtesy car for nearly 2 weeks. Very clean vauxhall insignia. Staff were superb, very thorough in all aspects & even collected me from home to fill out the paperwork at their office. Very impressed and will certainly use Enterprise again should I need to. Thank you.

Great staff! Chris and the lady that works there, unfortunately I can't remember the name, they were very helpful, with great customer skills, very honest and friendly.Although I didn't appreciate the condition the van was in with a part of mirror missing and some other minor issues it was no fault of the staff here as the van was late to get from somewhere else.

Booked a car but got a jobs worth attitude from Katie the manager Car not available for 3 hours . The reception was lovely but took 10 minute to complete documentation only to be told car not available!

Perfect, I received my courtesy car from Enterprise, I spoke Sophie, Katie and Kevin all on multiple time as they kept me updated as to if I was receiving a courtesy car (obviously was down to insurance not Enterprise). When picking the car up and dropping the car back off I didn't have a single problem, even picking the car up the paperwork was done quick, within 5 minutes. Didn't have a single problem with the car and I can't fault the service I received and thank you so much! Most importantly thank you to Kevin for all his help and for answering all my ridiculous questions as I was so unaware of what was happening as my insurance company didn't explain anything and this was my first car accident and courtesy car. Thank you all so much!

Great staff and excellent service! Car was lovely. Would definitely use again.