TSB Bank

I spoke to Ellis in the Swansea branch this morning .I live in Ealing London . My local branch is in Ealing Broadway London W5I feel compelled to record my appreciation and thanks for his help in resolving my very serious issue . I was very demanding and pressurising him and very agitated and anxious because I couldn't see a cheque on my account . I was in a state of panic . The cheque was for £3900 and I had several bills to pay .. The trouble was that the cheque was paid into a local Post Office and they couldn't trace the cheque . I was panicking . I thought it may have gone astray .Ellis stayed with me and was very patient , calm , most helpful and understanding and supportive . This was not just an exceptionally high standard of customer service . Ellis went way beyond this .

mel was very professional and helpful

Tried phoning numerous times and no answer, called into bank to book an appointment and was told that they will call me seems like I am going to have to take another day off work to call in and try to get an appointment.

Dear Sir/Madame, I Today spoke to a lady at T.S.B. & she was a LOVELY PERSON, GOOD AT HER JOB, POLITE, JUST WONDERFUL , Her name is BETHAN & because of people like BETHAN is the reason that I've been with the T.S.B. for well OVER 50 YEARS, THANK YOU BETHAN & GOD BLESS YOU.

Closed early today, made me late for paying my council tax. Meant too close at 3 but decided half 2 was good enough and couldn’t even be bothered to come to the door to give an explanation. Poor.

Great bank! Have some good offers and customer service here is typically pretty good.I liked banking here a lot.They also loan you an umbrella if it's raining, which is good to know!

Shockingly poor. We called in the bank at 4:10pm (branch closes at 5pm) today to open an account for our 11 year old son. There were 4 assistants available. Despite a 2 hour round trip to get to the branch (which we explained) and no other customers waiting in the branch, we we could only open a new account with an appointment. Shame on you for your lack of care. My son, was ever so disappointed and could have been a lifetime customer. He will now bank elsewhere.

I tried to contact the Swansea branch this morning but the call went unanswered many times, so I phoned the 0345 number. I got through to a call centre and the person who took my call was not able to help and did not grasp the essence of my call. I gave up. Then, this afternoon I got a call from Deena in the Swansea branch who was returning the calls to the numbers that had not been answered. I was so impressed. Deena was able to answer my query and offered me a solution. Wow. What a fantastic service. Full marks to TSB Swansea for their initiative in following up missed calls and the superb and friendly customer servcie.

Maria gave us exceptional service.

Lovely staff, Great managementalways willing to help, everyone is always smiling and will go out of their way to make customers happya true local bank :)the branch is bright and airy, full of technology and easy ways to bank