COOK Leigh-on-Sea

Brought items went to pay was told no cash card only .... I said I have correct money still wouldn’t take cash ... they were not going to sell me the food .. unbelievable when lots of businesses are struggling and unable to continue trading .Until I can pay for my goods how I choose to pay they won’t get my custom again .

Amazing shop for all your home cooked needs. Delicious food served straight to your door or a click and collect service. Staff knowledgeable and extremely friendly. Tasters are an added bonus too

This is not Iceland frozen food, it is of superior quality. The main issue that I had was that the suggested cooking times for both the oven cooked and microwave food was optimistic. Once cooked, the quality was evident.

Ordered Christmas lunch for too. Thought it was a little expensive UNTIL I RECEIVED IT .Fantastic lunch easy to cook instructions made it so easy. Haven't cooked for years. Highly Recommended will Definitely Ordered Next Year.

I have always been very satisfied with Cook Shop products. Most useful at the beginning of the pandemic last year, delivered with a smile when there were many difficulties. They are a boon when going to self catering properties, particularly now we are just starting to come out of ‘lockdown’ and are allowed to travel further afield. Items purchased today ready to take on a short break booked in the near future.

Even though customers wear masks you still cannot go into the shop to pick the items you want - instead they ask you what you want and you wait whilst they pick the items out! Honestly used to shop here regularly but.... if this is the future then I won’t be going anymore surely they can allow one customer in at a time to choose their items. It’s common sense they make you feel like you are all infected so won’t allow you to even open the freezers let alone step foot through the door.

I visited the cook Leigh-on-Sea shop and found the shop and staff very pleasant and polite, I spent about 45 minutes there and found the staff very helpful and was offered a hot taster which was very nice, will definitely visit the shop again and buy more...great idea,great staff thankyou for a great experience well done cook!

I'm a first time customer, and it will be the last time. Let me tell the story.I was given a Cook voucher, and ordered from their website. They send you a one hour delivery slot and the delivery takes place from the local shop.The driver was around an hour late, no one phoned to tell me. When I checked the items, one was missing. I phoned the shop, asking for a refund of the money involved. I was promised this would happen. It didn't.A week later, I phoned again, and received an email (with a few hours of my call to be fair), saying because I had paid with a gift voucher they didn't know how to make a refund. Next day the shop manager phoned, sorted out the refund. I asked about the lack of service and in response received a very high handed, arrogant and almost rude response. (If you are one of the groups senior management reading this, you record calls, why don't you listen to my call from your branch manager).I'll give 2 examples of her approach to customer service"1. I asked why the drivers didn't phone customers if they would be very late

Always delicious frozen food at reasonable prices. Just bought a chocolate torte. It would never taste and look as good if I made it.Also such pleasant and helpful service.