Metropole Hotel and Spa

Visited for a Spa Day with my friend. Superb experience from start to finish with the Spa. Exceptional masseuse on duty today.We were booked in for Sunday lunch after our spa treatments. The lunch was well presented and very flavoursome. A minor observation was that the restaurant staff seemed stressed and pre-occupied - asking guests Do you want bread?" Or "Do you want drinks?" Instead of "Would sir/madam like some bread/drinks?" No courtesy or etiquette

Lovely oldie world hotel with all modern conveniences.Breakfast buffet is high quality and quiet varied.Showers are some of the best I've ever used and are fantastic after a days walking or climbing.

Very disappointing stay here. Promised luxury but actually feels old and tired. Room was very small although clean and nice bathroom. Spa swimming pool etc all good. But we booked the dine and wine break - and were very clear in the booking that we were booked at a show and needed an early meal. There was nothing in the promotion to suggest that the restaurant had restricted opening times. So on arrival we were told that it only opened at 7 and our show started at 7.30. Only after a fuss were we offered a £20 pp credit at the brasserie which opened at6. Food was ok not great and service very slow. Breakfast had a good range of options but tea was tea bags and hot water in a small cup - no teapot available. One urn ran out and was not refilled. Again the room felt dated and tired. I would not stay there again. But good proximity to town, to the lake and to local walks.

So I stayed here over the years having a great experience. Previous the food has been to a high standard interactions with staff have been fabulous. Previously staff made you feelwelcome , with excellent customer service . This weekend found staff rude , argued over food and completely disregarded our views on what was very expensive poor food !First time staying here in a year ( since the recent sale ) and hasn't it gone down hill! food in dinning area , paid £44 for a filet steak which was not to standard with what was meant to be fresh veg clearly frozen from a bag although told it was freshly prepared . no customer service . On line stated fine dining fresh produce from local area , they fail to say from some local supermarket chain .If you stay here i would suggest eating else where and don't expect any customer service . Waiter tried serving me my mustard on plate , no one offered us to get drinks , hotel was not fullIf the owner reads this i would encourage them to look at how they are running this hotel as our experience was not like the other years of being here !

Called here for a light lunch on way home from South Wales. Did not want a full meal in the dining room so opted for the brasserie/sun room. Disappointed as only sandwiches were on offer, nothing else. We chose coronation chicken and roast beef options, both served with coleslaw, side salad, and crisps. The roast beef was thin slices of shop bought packet beef. The coronation chicken was very bland. The bread slices had a thick covering of a butter type spread which we had to scrape off before we could start eating.The standards here have definitely gone down since the last time we visited as has the range of light meals on offer. Won't be visiting again.

We stayed at the Metropole for 4 nights. It's a very good large hotel that dates back to the 1890s. There's lots of relaxing public spaces. All the food we had was good and there was lots of choice. Staff were very welcoming. Rooms are a little dated but very clean. To access the rooms there are two small lifts and some quite steep stairs.

Stayed here for a weekend as part of a group tour in a first floor room. The first impression is a nice look with a distinct green colour. Since we had prepaid for the rooms, check in was quick and a short walk up the stairs lead to my room which was quite spacious and clean.The room was well furnished with a double bed, ironing board and iron, kettle and tea bags/coffee sachets, cupboard with hangers a desk/chair and a safe. A 32 inch flat screen TV with freeview channels is also available. A large bathroom had the toilet/sink and a bath.The spa nearby has a 18m swimming pool, a jacuzzi, sauna and steam room which was clean and well maintained. Towels are provided and free lockers are available.We were on a motorcycle tour so weren’t fussy about location but there is a lovely lake nearby that has boats you can hire and the town centre is also nearby.The buffet breakfast has the classic English breakfast items, fruit, pastries, cereals and juice/tea/coffee on offer. Our group pre-booked for 3 course dinners and we had some excellent service and great food.

My family and I (three grown-ups, a six year old and a one year old) enjoyed such a happy four nights at The Metropole. We have been before and it is the one hotel my eldest daughter consistently asks to return to because the staff are so friendly and she loves the pool. We stay on the Bed, Breakfast and Dinner package which is extremely good value for money and the family room is the best example of such a suite in any hotel we've stayed in in the UK: it's spacious enough for all the beds, all the luggage and there's still room for the girls to play. The Metropole has become a very special hotel to my family and I and we look forward to returning.

Lovely hotel. Great service. We dined in the brasserie and had lovely food. The only negative thing I can say is, is that I wasn't a big fan of the bathroom lights and extractor fan coming on automatically when paying a visit in the early hours.

The rooms where nice, the service in the restaurant was rude loud, the the waiter shouting at us as if we where in the way. The food was nice, but salt down with no finesse. The breakfast was bad. Lots of choice, but beans where gross and watered. Toast poped out of the toaster on to the floor. Bacon was yuck, would you stay hear again ? No