Ultra Estates

Junior and team were super helpful in helping me acquire a property and made the process very quick and straightforward. Highly recommend them - not often you find honest and clean property agents to deal with.

Terrible company. They will walk into your apartment at any time on any day without any notice. They will intimidate you, they will leave doors unlocked after their spontaneous visits and they will try and take every penny of your deposit away from you.I have personally met the owner of this agency and there is no wonder there is a very toxic culture within his business. It drips from the top of the hierarchy to the bottom. I have even noticed his clients are leaving him because the business is that bad and careless.

I contacted Ultra Estates for a property they were advertising in a new development. Haarris was extremely helpful and had very strong knowledge about the properties and the development. He helped me instruct solicitors and from start to finish was available and helped push the sale through. I would gladly purchase another property from Ultra Estates due to their professional and approachable manner.

I am very grateful to Tommy for his extraordinarily kind help with finding a room for me. He spent a lot of time answering all my questions and reassuring me. His professional attitude and kindness are qualities that set him apart from other agents I encountered during the room search. He is a great asset to the team and should be properly rewarded :)

I bought an apartment from Ultra Estate. Professionalism at its best. I was shown apartments according to my requirements and within my budget. Excellent service. Thank you Ultra. Will use again and so will our families. Great experience overall.

The agency is working really well to provide us with a better service and has been pretty reactive to any issue we had so far with the house rented with the agency. I think the workers are very professional and especially I wanna highlight Chloe that followed me through all the procedures and was brilliant, and Junior who helped with all the documentation requirements and was always prompt in replying.

A big thank you to Ruggero Repetto, and the entire team at Ultra Estates. Quick, outstanding service and very helpful with everything, going above and beyond to ensure I find the right place, within my budget and requirements, and that my stay was perfect. Would recommend the team and Ruggero especially!

I found the staff very helpful and willing to share information that was necessary. They were polite and didn;t mind taking time with us, and answering numerous questions. They presented very well and confidently that helped me to trust their opinions. There is a fine balance between pressurising clients and being helpful, and I was comfortable with the level of assistance they extended in order for us to make an informed decision. I plan to expand my property portfolio in London and will use the Ultra Estates team, but will also be glad to recommed them to my colleagues, friends and family.

Very good company! Big thanks to Shiraz who is very supportive and big professional!Recommend his services

Disgusting and immoral people...My experience with Ultra Estates first started when I contacted To**, who deals with finding people, in September 2020.On the phone, I told him I was looking for a place for mid October. First, he convinced me that this was a great, unique opportunity, with tenants my age which was a total lie - you cannot trust him and he will tell you that for privacy reasons, you cannot contact the other tenants.Once I got to the place, the quality of the apartment was less than standard. I did not have a lock on my door (GBP 300 to install), there were mice - I asked Ultra to deal with it but they didn't, and didn't even want to reimburse me when I gave them the invoices for mice trap that I bought. We would have to fight with them to get cleaners sent, the sink would flood when you took a more than 10 min shower (let alone a bubble bath) etc... You get the picture.Suddenly, just before Christmas, they tell us that we are being evicted (less than 5 weeks notice). I investigated subsequently and found out that they knew about it at least a month before they told us - this was a ruse for us to continue renting with them. Iro**, one of the agents, called me to tell me that whilst we were being evicted, she would help me find another place with their agency, and that I could trust her fully and consider the agency as a second family.What comes next is totally disgraceful. Firstly, one of the housemates and myself contracted covid-19. They still pushed us to leave, making people who were self isolating break the law and move out. He had no choice since the agency was kicking us out.Then, one person, who was cash strapped, asked for the deposit back early since they were making us move unexpectedly - rather than being grateful about it, they sent us an email saying that we could pay them GBP 75 to get the deposit back in 2 days, GBP 50 to get it back in a week, or wait 15 days to get it back free. I found this insulting even if I personally didn't need the money straight away.Yet the worst is yet to come: on the email informing us of the eviction that they sent us, they said that we needed to vacate Friday. However, I work with clients and most calls are on Friday. I therefore called Iro**, distressed, telling her that with work, I needed to leave Saturday and not Friday - she said that was fine.However, on Friday morning, on a call with my boss, I hear people coming in the house and realized after talking with another agent, that since I hadn't written them an email summarizing the call with Iro**, they didn't remember that I was leaving on Saturday. I think that is a lie too.They made me move, took shelves whilst I was working, made me take half a day off to pack, threw away my belongings from the kitchen and bathroom before I could do anything about it.I left in a rush, nearly crying, only to realize that they then deducted GBP 95 from my deposit because I didn't leave the room tidy.What a disgrace. I certify that this is a real person, who spent real energy warning you about this crooked agency. For your sake, if you read this, do not try and deal with this agency, even if the deal looks amazing. What a rip-off! For the three months I was there, I ended up paying at least GBP 600 due to the problems associated with their incompetency and dishonesty.