Broomcroft House Care Home - Bupa

My Grandad has recently been at Broomcroft on a short stay and the care was outstanding. From the Domestics to the Management. I felt any concerns we had were dealt with promptly. Would definitely recommend to anyone looking for a home for their loved ones

This is my first experience at working in a nursing home and can honestly say broomcroft is like a family and always make you feel welcome in the home with a very friendly atmosphere amongst staff. I would reccomend anyone looking to start a career in care to go to broomcroft the team is amazing

When my husband arrived at Broomcroft he refused to get of bed, he couldn't feed himself and he had no interest in anything at all. The staff approached each of these issues with kindness and positivity and within 24 hours he was being hoisted into a special chair that gives him the support that he needs; within a week he was attempting to feed himself and now 7 weeks later he has started joining in with some of the activities that are provided by the Activities Team. He smiles a lot now and really tries hard to communicate with people. The staff take a real personal interest in the people they are caring for and love telling me little stories about what my husband has been doing. I'm so grateful to them all, knowing that he's safe and cared for in a way that I simply couldn't manage to do myself.

I absolutely love working here. Its been 5 + years now and I have never enjoyed working here as much as the last 8 months with the new management in place :)

Have been quite dissapointed with the care given here, since my grandma has been here she has been admitted to hospital on multiple occasions for reason that could have been avoided if more care had been take. I does look as though they are taking action to improve in recent weeks, but only time will tell...

Unfortunately I thought that this care home would be lovely. Some of the staff are lovely and will do much for people. However other members of staff are quite rude. They do not give the best quality of care to the residents.Admittingly some staff are great and will help people out as much as they can however others unfortunately seem to be just in for the money rather then having a caring bone in their bodies.I would recommend looking elsewhere, unless the place sorts itself out.Has potential to be a great home.

I cannot comment on the ground floor of this nursing home as I understand they go on trips etc. but if you love your relative I would definitely not recommend the first floor dementia wing. For 30 residents on this floor there only two staff at night. During the day not enough staff to take people to the toilet. My father was there for six months until he passed away. I do not think he got basic care as I found him laid in urine on occasions. I had to cut his nails although it was supposed to be done on Thursdays When I complained about anything management just covered their backs. The incontinence nurse was not asked for in the 1st 3 month’sMy father was given end-of-life and I was told that we visited too often!!!!There are some lovely staff there who do try their bestand the building is very attractive but I cannot recommend the careBecause I complained I feel sorry I cannot visit a lovely lady I met there

Update: Despite the homes response over 6 months ago, no one has been in touch with my family about any issues raised. My Grandad tragically passed away from complications from the stroke. We're still unable to get any answers as to what really happened that day and how long he was alone for.My Grandad was here for 5 weeks, the treatment was upsetting to say the least. The care staff on the wards are lovely as individuals and always tried to help where possible but the management and running of the home is atrocious. There's not enough staff for the number of residents they have, there was never anyone around to help. My Grandad was left in his room for hours on end everyday, he was never taken into the beautiful" gardens they claim to have. The activities

After leaving Broomcroft after 12 years service ,I was only away for 6 months before I returned. I'm so glad I made that decision, the team from the housekeeping to the management are amazing to work along side.