Grand Sapphire Banqueting & Hotel

Did not stay so I gave a 5* however it was clean throughout the wedding I attended from halls to toilet, the decor was pretty, location if I’m honest wasn’t great as I had to actually look for it towards the end, the sat nav takes you through a industrial estate and it’s literally at the end of the crossroad to the left.. the building could have some new paint which would make it look tremendously different to what it is now. The service was good too. Although the wedding was real nice the let down would have been the catering but I assume that’s of the bride and grooms choice? Parking is at the back of the hall so you would need to press the buzzer for the big black gates. Overall the hall did not disappoint.

I attended a wedding ceremony here,l must confess the place is beautiful, stunning.Everything about here is fantastic.It's a place you won't regret using for a party.The hall itself is beautiful without decoration .

Hosted an event at the Grand Sapphire recently. Was an incredibly tiresome experience, exacerbated by the quite frankly subpar support and customer service received by team. Was consistently provided conflicting information, elements of my events changed without being informed, and staff members were rude and arrogant. Staff would hold access to various parts of the venue “hostage” despite deposit being paid, and were not forthcoming with information. Event planning was made even more difficult, as it was dictated by staff members, personal schedules. Every attempt to escalate my concerns was met with disdain and lack of accountability, nor was taken seriously. Event management also attempted to change event location on the morning of the event as means of apology, a disorientating change which further reflected their lack of understanding of my need and event capacity. Staff were also physically unhelpful, asking insulting questions, and incapable of offering assistance, opting to watch us carry in crate after crate of beverage in the snow, instead of offering a trolley. Cold room storage was abhorrent and dirty. Witnessed staff spitting in kitchen. Would not recommend at all.

I attended a function here but did not stay over. The banqueting hall was large and spacious. The car park is small so most of us had to park on street. Also there is no signal on your phone in the suite so you need to use WiFi

Celebrated my daughter's wedding at the Grand Sapphire. The service received before (from Nauman), during the celebrations and after was faultless. The manager in charge, did an excellent job of coordinating, as timings had to be adjusted slightly. The food was excellent. The whole experience was phenomenal. Thank you very much for making my daughter's wedding a truly memorable one.

I attended a wedding in the Hall at the back entrance. A beautiful venue for weddings. Very clean and well maintained. Even toilets were very clean.Completely wheelchair accessible except a 2 inch step at the entrance.

Amazing day and fantastic staff, Nauman who our direct contact was with was professional and made sure our dreams where made into a reality. We was provided with a coordinator called Shiraz who was there for us hand and foot. The staff team made sure our day went off without a hitch and ensured we left with smiles on our faces.

Attended an event last Sunday evening where we had a good welcome along with drinks. Seating area was well organised with tables clearly numbered and seating plan marked at the entrance. It all started well until the DJ next door started rolling some heavy beats which bled our ears and made it difficult for both the speakers to carry on and the audience to listen. I think a few people spoke to the management there and it got better for sometime but the DJ came back with a full bang again. May be the management can consider what type of events can be managed at the same time in adjoining halls so the events can go on without disruption. Other than that, I can't fault the service.

Overall this hotel is lovely. The rooms are so beautiful, we stayed in the executive suite as it was mine and my partners first time away together. The large space gave us plenty of room to chill and not be on the bed all the time. There is an issue with parking, when there is a wedding on people double park all down the street and the car park is overflowing. As a disabled person with a blue badge I had to leave my car on double yellows and move it every 2.5 hrs. The hotel does have a couple of disabled parking spots but they do not inforce/monitor these and it results in disrespectful wedding guests parking in them without a blue badge. Despite having security on where this should be easily monitored. I cannot comment on the breakfast as we spent the first morning in and was gone at 6am on the day of departure.

Great hotel for the genre (events/large groups/business) We were here on business and needed somewhere to stay in a less busy area, and this location was easy to park at and quick to get to train stations, etc. Overall the hotel is above average, clean and well stocked comfortable rooms. Breakfast was buffet style with sausages, eggs, toast, beans, and all sorts of other sides to accompany. Service staff at the hotel are fantastic and friendly, everything was well organized and thought out.Pros:Great priceGood breakfastSimple but comfy roomCons:Bed was adequate, could be more comfortable.Room is a bit spartan (hairdryer would be nice)(BYO HP sauce FYI)