Halfords Autocentre Liverpool Aintree

STAY WELL AWAY!My final year of my service plan had come around, so I booked it in. I wanted to double check that they still had my record of the last Full service and MOT, and low and behold, they could not find my service plan. After numerous amounts of back and fourths of different numbers to ring, i finally got somewhere and booked it in. Once I dropped the car off, I once again double-checked about the service plan before handing over the keys as I wasn't filled with confidence. Later that day I had the phone call saying my car failed its MOT. Battery was on its way out(needs replacing), spark plugs need replacing, break fluid needs re doing, and 2 rear tyres are slashed" to the cords. Which I found odd

Called as their info is coming up on their website to book in for my air con. Told technician is on long term sick and because they're such a big company they cannot be removed from the website. Was then told it's a strict drop off service so not allowed to wait or given a rough time it would take. Lost my business and for such a big company to not hire another technician is terrible.

Avoid for any dash cam fitting service ensure you ask how they will fit the cameras before they start and ensure you take pictures of your car before work is carried out and anything in your car check nothing is moved.

Never had an issue with this place. They've sorted my MOT, service & repair. Had some issues with a warranty I was paying into to cover repairs & they spoke to them direct rather than me having to talk to them. Huge thanks to Matt for your patience!! Very much appreciated.

Great service, MOT sorted, spot on. Recommended

Avoid. Sold us our battery and then 1 year later carry out work including a new battery! Despite the one they supplied to us only being a year old. Tried to contact, in case it was a mistake, and have been totally ignored.

Had a nail in my rear off side tyre, was hoping to get it repaired but couldn’t due to having run flat tyres, ended up purchasing a new replacement. great value for money on premium tyres, staff professional and knowledgable. Would recommend 100%

I had a special request about the break lights and all what needed to get changed/fixed. Asked them to change the bulbs where needed. They tick on the service sheet that they completed. Next day I had to drive somewhere. I had a passenger, so he could check them. Of course, they haven't been checked/ fixed. Rang them, the girl said I never asked to get them fixed. Then, they might got fixed, but since they burnt out. The third answer within a single phone call was that they can't change it (LED) as only the official brand garage can do that. Asked about the tick on the service sheet, but couldn't give me a reasonable answer..When I collected the car the guy said all have been checked and changed/fixed.A week later - just couldn't get over it! - went to their official store in Aintree. The shopkeeper girl said the garage basically don't change any lights. They changed there the break lights for £10 service charge.The problem is that, they literally don't inform you what happened/ checked correctly. They've got a service sheet to cover themselves. That's all. New issues came out on the car, what I also mentioned - and left without a response.People have to start giving feedback for companies. That's the only thing we can legally do against these issues.

Helpful and kindly staff. Everything worked out exactly as promised and work was carried out in an exemplary way. HIGHLY recommended.

Never had a good experience with this garage. Had my van booked in for a steering check and battery check at 11am. Told them issues I’d been having with both and they didn’t seem interested. Told me to visit another garage regarding my battery because they don’t have auto sparks? Then ring me at 3pm saying they can’t fit me in today. Waste of a day. Also took my car last year as I had engine warning light on my dashboard. Drops car off early am to get a call late afternoon saying they can’t find any issues with engine. Charged me £50 to remove warning light from dashboard. Drove away and warning light came on 10mins later. Won’t be returning again.