The Londoner Hotel

Firstly I found the location fantastic, my initial introduction to The Londoner was one of welcoming staff with friendly dispositions ready to help in whatever way they could, a warm smile goes a long way. Our room was luxurious and super comfortable with beautiful views of what London has to offer. Our visit to the spa was exceptional, so relaxing and a big hit with us. The Londoner made our trip to London very special, creating magic moments and memories.

We recently stayed at The Londoner and would like to share my feedback. While the hotel boasts a fantastic location and friendly staff, I am compelled to express my dissatisfaction due to a significant issue that marred our experience.Despite the positives, the presence of an in-house club was not disclosed during our reservation, leading to a sleepless night. I believe that the well-being of guests should take precedence over profit, and the omission of information regarding the club was a blatant disregard for the health and comfort of patrons.The fact that the hotel intentionally withheld information about the club, subjecting guests to potential disturbances, is utterly unacceptable. It reflects a prioritization of profit over the overall guest experience. I find this disregard for transparency and guest well-being to be outrageous.I am contemplating pursuing legal action, including a claim for damages, as it seems that only such measures will resonate with the seemingly arrogant hotel owners. I hope this feedback prompts the necessary changes to ensure future guests are not similarly inconvenienced.Absolutely, mere offers of a 20% discount on the next stay, a bottle of wine or any complimentary breakfast do not address the fundamental issue of inadequate disclosure about the in-house club. Such gestures, while appreciated in other contexts, fall short of rectifying the significant inconvenience caused by the lack of transparency. The focus should be on preventing future occurrences and ensuring that guests are fully informed about potential disturbances during their stay.

I recently had the pleasure of staying at a the Londoner, and I can't say enough good things about it! From the moment I walked through the door, I was impressed by the warm and welcoming atmosphere. The staff went above and beyond to make my stay comfortable and enjoyable, always ready with a friendly smile and helpful recommendations.The location of the hotel was absolutely fantastic. It was so convenient to be in the heart of London, with all the major attractions, shopping, and dining options just a short walk away.The room itself was cozy and impeccably clean and the bed was extremely comfortable .Overall, my experience at the Londoner was outstanding. I would highly recommend it to anyone looking for a luxurious, comfortable, and welcoming place to stay in the heart of this vibrant city. I can't wait to return!

My wife and I stayed at the Londoner for eight nights and had an enjoyable experience. The quality of the hotel is definitely five stars, which can be illustrated by their use of technology, the quality of the drinks that they serve, and the dedication of the staff.The lighting options in the room were very intuitive, and it was nice to be able to dim different zones such as the bathroom and bedroom. The dual nozzle bidet for both front and back washing was used frequently, and I am really going to miss the heated toilet seat when I return home. The television is controlled completely through a hotel portal app whenever the TV is powered on, which was nice, but the app completely froze one morning, which pretty much bricked the TV. While we did not watch much TV during our stay anyway, this was frustrating because they had to send someone to repair it, and we did not want this to occur until we had left for the day.While we did not eat at the hotel during our stay (nothing against the hotel, there are just so many places in town), we did visit the bars on three occasions and the quality definitely reflected the price. The staff were always engaging and willing to help whenever we approached them.While the overall visit was great, there were some slight missteps during our stay. The hotel does not recommend drinking the tap water and provides fresh bottled water during turndown and upon request. Several of our requests were either outright ignored or we had to call multiple times to have the water delivered.On another occasion we realized that the turndown service had thrown my wife’s carbon fiber toothbrush in the trash. Reception immediately sent us a new one, but it was frustrating because it was brand new. We later attributed this to the housekeeper mistaking it for one of the hotel’s disposable toothbrushes, which are also carbon fiber.Overall, the stay was great and none of the issues would prevent me from taking away a star. Definitely recommend the hotel.

Very glamorous hotel on Leicester Square in the centre of London. We were attending the Forward Ladies Summit and Awards in one of their event rooms. We were several floors down into the basement but it still felt really exciting and fabulous. The food was great, the facilities were excellent and the service was brilliant. Dozens of hotel staff at every corner and all very friendly and helpful.

I want to start by having this said first Possibly one the best hotel I've ever stayed in London if not the best. As soon as you walk through the doors the noise and chaos of Leicester Square disappears. Soothing, serene and beautifully decorated. The staff are phenomenal, always available to help, I had a small incident with one of the staff and the manger of the hotel himself took care of everything and offered me multiple things. The rooms are a good size and incredibly quiet - I didn't hear a peep from other guests, or from outside. The beds are huge and comfortable. Showers are small but fabulous Japanese toilets. Toiletries are great, as are the slippers so soft! In room dining is fast, fresh and delicious I recommend you try the breakfast. The Retreat downstairs is magnificent. Steam room, sauna, pool and plenty of space to relax, I'm just disappointed the massage wasn’t as good as the everything in the hotel! From front desk, to cleaners, door men and concierge, every single person was kind, friendly and happy to help. You are right in the centre of London, easy walking distance to 100s of restaurants, close to multiple tube stations and bus stops. Great location to explore.They have a roof top bar which is also nice and usually busy on weekends.At the stage which the first lounge/bar for an afternoon tea and again one of my greatest memories in this hotels and you should try having an afternoon tea or enjoy a sip of coffee at night and enjoy the live performance.Overall don’t hesitate to book this hotel if you want to have a different experience especially for couples.

Thank you to the whole Team for This wonderful stay.Wie like everyday in This Hotel, from the decoration to the furniture to the color, they used , to the stuff , the food and beverages.A Huge thank you to Olivier Who welcomed us every morning, in such a kind and lovely way. He gave us the feeling that we were home and we know everybody. Thank you Olivier you have a wonderful heart! You know exactly how to talk with different characters. And I think this is the most important thing.The breakfast was excellent!The check in was also really nice. The guy showed me around and told me everything I needed to know.I am only able to tell you good things about the hotel!! Thank you so much !

We were fortunate to have stayed at The Londoner for 2 nights this week. It has been a thoroughly wonderful experience. We could not praise it enough.From the moment we walked into the hotel, the team of staff took care of our luggage, gave us a complete orientation of the hotel’s facilities and lead us to the wonderful room where the Champagne were chilled, and the delicious canapes await.The room was spacious with fantastic views over Trafalgar Square, London eye, The Big Ben and beyond. It was a wonder sight to treasure.The hotel is thoroughly modern with the Retreat offering plenty of leisure and recreational facilities. We especially recommend the Residence where the atmosphere is friendly, service attentive and Tea & Coffee are complimentary.Being in the centre of West End, The Londoner is within walking distance to China Town, the theatres, museums and plenty of sightseeing attractions.We have stayed in many hotels around the world. We would recommend The Londoner as the best hotel when visiting London.Thank you, The Londoner, for looking after us.

I came here last February for a personal event with my fiancé.It was perfect and I have a wonderful memory about this hotel. From check-in to check-out, everything was marvelous.They gave us wonderful chocolates with a perfect english sparkling wine. We really loved it.We hope have the opportunity to come back in London to spend a stay again in The Londoner.Thanks to everyone in the staff.Kindest Regards