mydentist, Alexandra Road, Swansea

I came today for a filling and ended up having an extraction on my wisdom tooth. The support I had was amazing and was not rushed. Thank you so much.

Booked an appointment with the hygienist for friday 20th January 2023. Booked a morning off work and travelled 15 miles for the appointment. On arrival I was told a 'temp' had booked the wrong friday 'on the system' and I couldn't be seen. No apology, no effort to slot me in.Since Covid, this practice has gone downhill !

My wife and I and our two children have been going here for over 20 years - the children since they were infants (now 16 and 19). The staff have been fantastic every single time. Craig, our dentist, has always been great, courteous and thoughtful and is highly skilled at his job. The staff - nursing and secretarial, are also always polite, understanding and helpful. My mother-in-law, 93, has been attending since she came to live with us and I have been consistently impressed by the treatment which she has received. I have not the slightest hint of a criticism - only fulsome praise. If you are looking for a Dentist then you could not pick better.

Was in with the dentist before my appointment time only a few minutes, but much better than waiting. Dentist was thoroug and gave helpful advice

Being a bit of a nervous patient, I was made to feel completely at ease with daisy. She explained everything she was going to do as I had my filling. Excellent dentist. Highly recommended. Thank you.

Booked in for a crown fitted 4 /5 months ago and guess what? CANCELLED. Took an age for another appointment. Finally had the prep work done. Had date to have the crown fitted and guess what? CANCELLED.had a date for treatment got up early after night's had a phone call saying can't do the job today. Constantly being let down. I find that since the practice has gone to my dentist that's all they are interested is your money. I only wish it could go back to the old days where dentists really cared. Bring back Ian every day of the week. My dentist knows it's got you by the short and curlys. 0 out of 10 rating

Phone system is useless. Tried to ring 12 times to get an appointment, ended up having to email to get one. Then had Covid so had to call 4 days in a row to let the practice know of a cancellation to an appointment. Left voicemails as the phone system advises after day 3 as call gets cut off 9 times out of 10 after being on hold for 20 minutes. I gave up waiting. When I eventually get through on ray 4 to check they got my message, the voicemails hadn’t been listened to. Poor organisation.Dentists themselves are really helpful and supportive when you can eventually navigate the phone system and get seen.