Outdoor clothing and equipment shop

Had a couple of bulbs fitted at the Farnham store. Alex was very helpful and competent. A good value service and not for the first time that I've given the staff there a 5 star review.

We have just collected a canoe from the Derby store that we reserved online. When the item was presented to us at the till it was showing a price of £309.00. The reserved price online is £330. The box was very old and tatty, it had obviously been opened before and in stock for a long time. We were charged £330, so I asked to speak to the Manager. A guy called Arron arrived and told us that the price on the box was a very old price and he wasn't prepared to sell it to us for that. He offered us a display /opened canoe which we didn't want for obvious reasons as they are inflatable and it could of been damaged. We are extremely disappointed with the product and the service, but we have driven a fair way to collect it and want to use the canoe over the next few days. We have had great service in the past from Go Outdoors, this has really disappointed us. Our advise to others looking to reserve and travel for expensive items. Don't!Update: We were in our local Go Outdoors in Preston looking for shorts and mentioned our problem to the Manager Scott and his Assistant Manager Ashleigh. The difference in attitude and willingness to help was astonishing. He was appalled at what had happened offered to refund the difference there and then. We are very happy with Go Outdoors, maybe avoid Derby when Arron is working.

Very helpful. A refund was required and wasn't any problem. Good service. Recommended.

Great parts for camping and I like the service too helpful and friendly

Would give no stars if I could. Not happy at all with the service, took my new bicycle in for a health check as my brakes sounded squeaky, had to wait a week (would of being longer hadn’t I have called in myself) no text message or phone call to tell me it was ready. My breaks don’t sound any better but I’m more annoyed that now I’ve noticed a chip on my frame that wasn’t there before, the back plastic disc saver has been snapped so now it’s loose and to top it all my hand grips were loose I’ve tried tightening it but the bolt is totally mangled so looks like I’m going to have to go back and get replacements ones now. On reflection I wish I hadn’t of bothered thought these guys are professionals and take care with your vehicles I wouldn’t trust them to open a banana properly.

Great store. It's got everything to meet leisure and travel needs. Helpful and friendly staff. Good customer service.

Went yesterday for a gait analysis - Spoke to somebody working upstairs in Cotswold shop and was made to pay before even having the appointment, only to be told that my payment hadn’t gone through despite it showing up as paid on my banking app. The staff member was very rude, telling me I was wrong and after refusing to pay again, he eventually let me go down saying “that’s okay we’ll do it for free” (even though I had in fact paid). It made me feel so embarrassed, that I was given a free service as if I wasn’t willing to pay at all. So I go downstairs for my appointment where I questioned if the salesman could speak English - he kept gesturing to me to do things like sit down or run on the treadmill. After watching my running video back, he told me I had a neutral position when running and that was it. To think I paid £15 for that. He recommended three pairs of shoes, all of which were above £175. The whole thing felt like a money making scheme - didn’t ask me about what I wanted, how far I run, etc. Wouldn’t recommend this service to anyone, was a waste of time.

Always a good wee shop to visit, you can get lucky with some items. Owner is good for a chat .

Great shop with just the styles I like. Staff all very attentive and helpful. Gets quite crazy busy some weekends.

I bough a bike packing/ camping stove from my race kit on-line. Really easy website to navigate. Great communication from order confirmation to delivery. Stove arrived within 36 hours.Got a nice handwritten note along with my package, very nice touch.