THOMAS SABO

Nice store, with nice jewelry. If only it was the quality I expected. I bought my sunglasses from a different Thomas Sabo Store, which I can no longer access and they broke within a year of purchase. A minor break, but nonetheless not my fault. I went to the store to try and workout a replacement under warranty. Even though the store had my specific pair in stock, I was told they'd have to send it out for repair which would take 2-3 months. The manager did not even bother to come and tell me this in person.From now on, I would think twice before parting with my cash at Thomas Sabo.

I love their items, I received a beautiful pair of earrings on the visit day, but customer service very poor. Treat us with ignorance and send us outside to find signal for payment. Somehow my partner manage to pay it but we will never visit that store again. Online is better don't need to see unfriendly staff

I reviewed the shop in Westfield Woodlane mall centre in the review of that mall. Bad connection problems at the card payment takes off half of the pleasure, and having already clised their shop in My Fair, the brand should seriously solve this issue here

I must express my disappointment with this company in regard to how they treat their customers. I purchased a silver bracelet for £360, and unfortunately, just three months after the purchase, the bracelet broke into two pieces. When I returned to the shop to request a replacement, I was told to wait for another two months. This situation should have been covered under the warranty, as it's not our fault that the bracelet broke so easily. They should have designed it to be more durable. I would advise people to think carefully before buying from this company.

How to insult you customersSpoke to an assistant recently about buying some charms for a bracelet I already owned. I commented that the charms were very shiny...and darker than my bracelet. I asked if they were treated with something purely out of my interest in jewellery. She seemed to have zero knowledge and instead proceeded to suggest that my bracelet might not be silver. There is no doubt in my mind about the quality of my bracelet. The 925 marking is clear and the source reliable. How she was qualified to make this judgement without seeing it is beyond me. Even if my bracelet was fake, it's not for unqualified staff to insult the intelligence of their customers. And if you don't know about your products, attempt to find out or get some training. I'll get my charms from someone who knows how to respect their clients.

Staff was really friendly , also I love the jewelery!

Recently popped into the store and felt a warm welcome followed up by great knowledgeable staff members and good customer service.Will definitely be popping in to visit again!Keep up the great work.

Had to return the chain I bought online , reached the store at 10:00 on Friday.I met this wonderful women named Olivia Pritchard, she was very patient with me as I had another chain which needed repairs and lots of questions, even though she was all by herself she didn't stop smiling and was very customer friendly.Thank you Olivia