The Oaks Hotel

I stayed at The Oaks Hotel Saturday 23rd Sept, it was a throughly enjoyable stay. Although the hotel is looking a little tired and needs some investment into it, the character of the place was enchanting.One member of staff stood out, nothing was too much for him, Dom the duty manager, he is a credit to his employers!

Friendly door staff. To many new bar staff not knowing fully what their doing, was given the wrong drink that I had to pay for to replace with other people on our table equally having issue. All tills run off WiFi, that kept dropping out causing mayhem if you'd no cash staff in fairness were very apologetic. Food, at best 6/10 Brussels undercooked and hard, I personally won't return. Other than a clean environment toilets all areas visited. Must do better at busy times like this one a Christmas function. Dj was really good as we're waiting on staff serving food.

The hotel has beautiful old features. It could do with repair and restoration but it doesn’t detract from the character. It is a premier inn, holiday inn travel lodge level of place but with period features better food and an absolutely wonderful staff.Lavender group we ask you invest in the property and don’t understaff for parties and weddings as it’s not fair on the great people who work for you.We would like to thank especially Shaun on bar, Jenni and Jordan in the quills restaurant and Georgia on breakfast for the warm professional brilliant customer service. Without these people our stay would have been ok. With them it was excellent. The staff really make this hotel.

Stayed here on an all inclusive deal, complete with afternoon tea and evening meal. The hotel could do with some touching up here and there but I felt it was part of the character of this beautiful old house. Food was lovely, staff were pleasant and helpful. We really enjoyed our stay and will definitely be back

The rooms were excellent. However, although the restaurant service was good, the quality of the food was poor. A rare steak was very overcooked, hot breakfast items were warm, and hand cut triple fried chips were obviously fries.

Room needed brightening up. Very dark, made darker with green walls, dark brown furniture, and woodwork. A ceiling light would have made a remarked difference.Had to re-hang the shower curtain due to several hooks broken, leaving massive gaps. Shower control unit broken.Be warned....lots of steps up and down to access the required floor. Severe lack of accessible facilities for the infirm/wheelchair users. No lifts or stairlifts internally. Sent outside, to back of buildings, and emergency exits.

Our stay at the Oaks was very pleasant. The building itself is really impressive from the outside but is in need of some updating on the inside the rooms included. The staff were really lovely and did everything to make our stay really enjoyable. The food was good too and I can honestly say the 8oz rump steak was the best steak we have had in a long time, it melted in the mouth....delicious.

Hotel is looking very tired as are the rooms but we still enjoyed the night there wouls be great if some money was spent on hotel.... The food was really great and breakfast amazing with ample choice. Not in any rush to return but would stay again... The area really let's it down sorry to say it's a dump

This is a very traditional hotel in well maintained grounds. The staff were all very friendly and helpful and breakfast was excellent and the WiFi reliable. The decoration is a little tired but all the furniture etc is good quality and has a vintage feel so it is fine as long as you are not looking for a pristine modern chain hotel room. It is also dog friendly.

Did the wine tasting and 2 course dinner overnight stay. Really nice food at dinner although limited, and nice selection of wine. They forgot our order at dinner so had to wait a long time for food but they gave us both a free glass of wine to make up for it. Breakfast was ok but avoid poached eggs, way too underdone and that was after asking for another one. Room was simple, clean, a little outdated but not shabby. Also used leisure facilities, pool is quite narrow and busy so not great for actually swimming but fine for a quick dip.