Vision Express Opticians at Tesco - Bournemouth

I arrived a little early for my appointment but did not have to wait to be seen. First eye check was thorough and although a trainee carried out the check, he explained clearly what was happening. I don't mind a trainee and he was supported by another member of staff. Rachel carried out my sight check. Again, explaining each stage clearly. I felt very comfortable throughout the whole process. After my test was complete, I was advised my prescription had changed dramatically and another member of staff helped me chose new frames. She clearly explained the pricing so I knew what to expect. My new glasses arrived in less than a week and I'm very happy with them. Overall, I would highly recommend vision express.

Aisha the optometrist was amazing, I listened to her advice and we ended up deciding I needed 3 pairs of glasses plus a referral to the hospital.She was clear and calm throughout.This was by far the best eye test I ever had.Julie was patient as we found the 3 different frames I now require.Due to balance issues I can’t have varifocal or bifocals.Thank you ladies you are an amazing team.

Had the 'free' trial contact lenses and they ask me to return by appointment to see how they were etc. Two different people kept pestering to buy by monthly contract and i explained several times i DIDN'T want a monthly contract to purchase my contact lenses as wanted to buy when needed as was told when i first visited i could even then they kept pestering me . Then on leaving she said it was £34 for the half hour appointment! I protested saying i was told this was a FREE trial and there was NO mention of a charge for this check up appointment! She went and checked and returned to say they would wave the charge this time. So you should i said . Cheek of them , a sly way of getting you to pay for the FREE trial. Second time Vision Express let me down as i bought some prescription safety glasses £270 a couple of years ago from Lymington branch which came with a FREE repair service . Sometime later the flimsy plastic side shields broke , took them in for replacement side shields and was told they didn't replace them and would have to buy another pair! £270 . Told them Specksavers had replaced the shields free of charge on my previous safety glasses . So left very disappointed and had to buy a new pair from another opticians.

Had an emergency situation where I needed some spare contact lenses to get me home. The staff were wonderful and the lady sorted me out quickly which allowed me to get home. As an existing customer I wasn’t charged either! Thank-you so much. Life saver.

staff were rude and unhelpful. After 5 years and many pairs of glasses & paid eye tests i will NEVER use this company again based solely on the 2 rude women working in there today

The reception staffs were very friendly and helpful. However, the optometrist carried out the test was not done job properly. He was rushing for no reason and didn't seems care. When i got test result it was totally out my expectation. I asked the optometrist about the test result he simply replys because my aging process make such big differences. I did not believe him and went to another test elsewhere a week later, compared the two test results I have confidence that second test were so much accurate.

Always had a good experience here getting my eyeballs looked after. Fran, Rach and the team run a tight ship and know their stuff.

A very comprehensive eye test. Took longer than expected but not the least bit concerned as it was so thorough. I thought this would be rushed as the NHS are now picking up the bill (as I'm now classed as an old git"). but it wasn't. 11 out 10 for quality of service. Regards

Wonderful optician and incredible staff at this Vision Express. They are kind, and full of great advice. Couldn't recommend more.