Northcote Surgery

AVOID THIS PRACTICEI don’t like writing negative reviews, but time and time again this surgery has been lacking in professionalism.After waiting 8 months to get my ultrasound appointment it finally came. The hospital are not allowed to give any information and a report is sent to the gp and a doctor is meant to call with results (if something is wrong).I called the surgery for an update. I received a call back from a receptionist who told me yes I had multiple cyst’s on my kidney and liver and that Dr Hamilton wanted me to see the nurse next week. I asked the receptionist for more information about this diagnosis. She couldn’t give me any information as she’s not medically trained but Dr Hamilton could speak to me in three weeks time! I was feeling worried, confused and stressed. I called back and asked if I had tested positive for polycystic kidney disease- and told the receptionist how worried I was and how I could not wait three weeks for more information. The receptionist said yes I had tested positive for this disease and that she would pass my message on to Dr Hamilton.I received no call back from Dr Hamilton or any other doctor. It’s absolutely shocking to be told by a receptionist with no medical training that I have life long disease. With no other information and unable to answer any of my questions.My understanding is that this surgery admits too many patient and the average wait to receive a call from a GP is 3-4 weeks.Last week I needed to wait 4 days for a new prescription as they lost it then every time i called I was told it wasn’t ready and to call back.If you value your health look for another practice.

I have been a patient of this surgery for over 20 years. I have to say I have never had to complain , in fact the past few years they have been absolutely fantastic Dr's ,nurses, and office staff, considering we had a pandemic, getting prescriptions is no problem, and i even got a few 'essential' appointments during covid , I would say the wait for an appointment is a bit long , even just for test results, but on occasions I have been seen or spoke to within half an hour or the next few days. One Dr in particular is amazing Dr Vaidya , she actually listens to you and does everything she can to get to the root of a problem, i am so grateful for all that she has done for me over the years . Great practice .

Excellent surgery, they always try to accommodate emergency appointments- even routine appointments they offer telephone or face to face. It’s not easy in the NHS at this point with the pressure and I feel this surgery and the staff always try to keep things working well for their patients. All the doctors are very thorough and I always feel like I’m being looked after.

Is it common to stop taking new registries!! I moved to the area with my family recently in Hynland and they r very close to my place but the receptionist told me on the phone to Go find another GP!" As they are already full"

I have been with Northcoate since around 2001 and I have always found it an extremely well managed practice. Even through the pandemic and with the current state of the NHS I always get an appointment be that telephone (which suits sometimes) or in person. I recently called in with an issue had a telephone triage at 2.30pm and then a face to face at 4pm. Great service lovely team!

As a patient at Northcote for the last 4 years, I only have good things to say about this practice. The doctors are incredibly nice and I have always felt that they have been delivering a high standard of care to me. Since the pandemic, the phone consultations have been really useful, so credit to the staff who are making the appointments and to the doctors who have always been upbeat, excellent listeners, and solution-orientated on the phone call appointments with me (2 of them). Prescriptions were quickly arranged with my local pharmacy. I would not hesitate to recommend this practice, hence why I am leaving this review.

The nurses and doctors are great, but the receptionist answering the phone can be so rude unfortunately

I am very happy and grateful to my surgery. Despite the difficulties with volume and resources the admin staff has always done their best to be helpful.I have only interacted with Dr. Maxwell and he has always been thoughtful and all together fantastic during really difficult health episodes.

My doctors for over 25 years , have zero complaints , generally my health has been good but on the rare occasions I have been in contact I have been helped quickly and with respect , every member of staff and nurses and doctors I have been in contact have been brilliant .I shall be leaving this surgery soon as I have moved out the area but I wished to leave a review to all involved the past 25 years to say THANKYOU

This practice has way over extended itself, little wonder most of the good doctors have moved on.Our family have been with Northcote over 20 years, but the service is now shockingly bad.A 3 week wait for a call back, utterly ridiculous.A 4 week wait for a face to face appointment, downright disgraceful.Still using covid as a reason to restrict attendance, only seeing a fraction of the pre-covid appointments numbers but still getting paid the same I'd wager.It's a joke when your local Pharmacist can consult and prescribe you anti-biotics for an infection because you can't see your own doctor for a month.I will be looking for another practice but I fear most are the same now.