Bupa Dental Care Shildon

Warm welcome from Receptionist Debbie every time I’ve been, she was extremely kind and very helpful! My appointment was rather long and both the dentist and assistant ensured I was comfortable throughout.Only negative feedback is that the other receptionist should be more like Debbie as they aren’t as welcoming or polite ☺️

Recently had to visit as I needed a tooth removing and a filling. Brilliant service and friendly staff. Practice is very clean and I was even given a pair of black googles to wear. Dentist and staff fully explained the procedures and made me feel relaxed. Would certainly recommend this practice, however they do need to employ more dentists as you may wait a little longer to get an appointment.

My favourite dental practice since moving up North. I am made feel so welcome, I always have a good experienced during my dental visits. The amazing and friendly staff, my dentist Katherine and nurse Gail are so efficient, informative and made me feel so relaxed. Great Experienced!

Sons appointment cancelled late Friday. For Monday afternoon. Called in Monday morning as he needed teeth out urgently. Ready for brace fitment . The staff were really understanding and Katherine went above and beyond to help and had them out within two days . I really appreciate everything they had done for me and my son cant thank yous enough

I needed an emergency filling, nowhere had space to fit me in NHS or Private. Upon calling this practice, the lady on reception was able to fit me in within a week. I went in, friendly lady on reception and the place was nice and clean. The dentist I saw (Deepak) was great and really put me at ease during my procedure (I have a phobia of needles and going to the dentist). Anyway I had my filling and had no issues afterwards. Would certainly go back there. Thank you so much :)

Katherine is a lovely dentist here, she goes above and beyond to help you and put you at ease. Gail the nurse is very caring and friendly she will put you at ease if you're worried both are great ladies and make the dentist a lot less scary to attend. Had my wisdom tooth out and a filling and both these lovely ladies listen to me and put me at ease, even when the tooth was being harder to get out. The receptionist was kind and a great chat I wish I could remember her name. She made me feel at ease and comfortable and always has done when she's in. I've been going for years as have my children and they make my kids calm and make it fun for them. I do feel welcome and the girls now know me well, we actually have a laugh.

As someone with dentophobia due to a traumatic childhood experience, I have been dreading going to the dentist for weeks after not being able to sleep with toothache. However, the care and attention I received from both Katherine and Gail were exemplary. They really put me at ease and I felt no pain at all for my filling. I have since signed up for the Bupa Smile plan with my wife and children. Thank you Katherine and Gail for your expertise, understanding and professionalism.

Couldn't give me an emergency appointment as the dentist wasn't in today. Couldn't make me an emergency appointment the following day as my dentist has left, despite me telling her I was in pain and struggling to eat. I was told off for not having an appointment since 2019. The reason I haven't been is because my dentist was ill, there was a pandemic, then my dentist left and they haven't been able to make me an appointment since 2019!They did offer me a private appointment, but no way I'd be able to afford private treatment, here or elsewhere.The receptionist ended the call by putting the phone down on meBeing on hold is also awful when you call. More than once minute you're prompted to press 1 to continue to hold or press 2 to leave a message.Useless dental practice.

They took the time to explain everything and ensure I understood. I am very pleased with the way my teeth look and feel, and I have confidence in the job that was done! The staff is great and knowledgeable! Thank you Bupa Dental Care Shildon!!

I was greeted upon entry with a smile by the receptionist Debbie and the practice manager Gill who were both courteous and professional, which set me at ease. My treatment as always by Katherine and Gale was of the highest quality. If anyone has any dental phobia then this is the practise to use.