Tailored Journeys Ltd - Travel Agent

We were told about Tailored Journeys by a colleague of mine when I asked about his Sri Lankan trip. On his recommendation we contacted Manoj and he put together an itinerary for us based on what we told him we were interested in. We left the UK on 6th March and returned on the 23rd just as the UK was closing down. The Si Lankan holiday was a wonderful experience with excellent hotels and organised expeditions and that was made even better by our driver/guide Sam who was a mine of information. The only draw-back was the cancellation of the Whale watching trip, but this was due to a government directive based on the Corona-19 pandemic. (Tailored Journeys’ refund was in our account within a couple of weeks without any problems, thanks). However, the most impressive aspect was the care and attention shown by Manoj and the people at Viluxur Holidays SL in monitoring the ongoing situation and keeping us informed and assured of what was happening both in Sri Lanka and the UK making it a stress free holiday.Many thanks.Stewart & Andrea

Booked our honeymoon to South Africa through Tailored Journeys and couldn’t recommend their services enough! Throughout the planning stages they listened to what we wanted to create our bespoke itinerary and it was so easy to see how the trip would work with the itinerary page they set up for us- which included: flights, transfers, accommodation details. We were also able to share this with our wedding guests who could gift money or experiences towards our honeymoon.Our trip ran so smoothly and was a once in a lifetime experience- we stayed in the most beautiful places and had the best experiences. We are so thankful to Manoj and the team for everything they did.

When we had to cut our trip short, Manoj at Tailored Journeys went above and beyond to help get us home. Top customer service, thoroughly recommend this company.

Manoj at Tailored Journeys provided our family with excellent customer service. Due to COVID-19, we had to reschedule our holiday and then, because our destination was not on the approved foreign office list, we changed to another destination. Throughout, Manoj was quick and efficient and provided us with clear information. Perhaps most impressive of all was the fact that Tailored Journeys refunded us the cost of our flights and deposit BEFORE they had received the refund from the airline and resort! We can’t recommend them highly enough and would definitely use their services in the future.

We have nothing but the highest of praise for Tailored Journeys. Personally recommended by my brother, I did not know what to expect as we have never had a holiday planned for us before-and we couldn't have been happier or more delighted with the whole experience. Manoj made it easy for us-our 40th wedding anniversary celebration-we knew we wanted a safari with a beach finish, but little else! Having patiently steered us through choices, we narrowed it to Kenya and Zanzibar, and Tailored journeys designed the trip of a lifetime! From the moment we were met at the airport in Nairobi, until we returned to fly home, everything ran smoothly-it felt as if we didn't have to think for ourselves! All pre-arranged excursions, lodges, game drives, transfers etc worked like a dream- exactly as set out in our itinerary. Manoj even 'checked in' via whatsapp part way through to see if all was ok! I cant really comment on 'hitches' as we didn't really have any-but I know they would have been easily sorted by Tailored Journeys had they occurred. I needed tips on just about everything, as we have never been to Africa before, and Manoj was always responsive to my frequent emails or phone calls- no matter how daft my questions must have seemed! I cant recommend more highly!Deb Parsons -Sept/Oct 2023

I can't recommend Tailored Journeys highly enough. My family have used them for several trips and never been disappointed. Manoj is absolutely brilliant. Nothing is too much trouble and everything is done in an extremely professional but very friendly manner. Their knowledge is extensive and they will take the time to research anything from restaurants to activities to arrange a trip to meet all your holiday expectations and more. They will always be happy to help; even while you're away, to make sure your holiday is memorable and everything goes as smoothly as possible.

we have had an excellent experience with Manoj and his team. we planned our holiday to Sri Lanka a couple of years ago; we wanted to change a few areas of the itinerary and this was accommodated with no problems at all by Tailored Journeys. Unfortunately we haven't been able to fulfill our itinerary, due to the Easter bombings in 2019 and Covid in 2020. However I have no doubt when we do eventually get to Sri Lanka it will be a holiday of a lifetime. In both of these cases our deposit has been returned to us with no problem at all. I would have no hesitation in recommending Tailored Journeys to anyone.

Thank you Manoj and team Tailored Journeys for making our trip happen! It was amazing from start to finish! Manoj has extensive knowledge of the locations and the ability to change an itinerary to suit changing circumstances. This was our first experience of dealing with a specialist travel company and what a difference it has made to our usual DIY travel planning. I would use them again any time and recommend them to everybody without reservation(I have already!).

A fantastic travel agent and I would thoroughly recommend to anyone booking tripsManoj's diligence in organising a trip for me was second to none, incredibly personalised & I look forward to working with him in the future for many trips to come.Unfortunately due to COVID, my trip had to be cancelled and considering the situation, Manoj contacted me regularly with updates. Simply a pleasure to work with.

I booked my honeymoon through Manoj at Tailored Journeys. The itineraries he showed us were well laid out and extremely thorough. We made lots of changes and took his recommendations on what activities to include. Our trip had to be delayed due to political turmoil in Sri Lanka in 2022 and the whole process was managed really well by Tailored Journeys. We were allowed to wait until the last minute to postpone, and when we did, some of the additional costs of postponement were borne by Tailored Journeys. We were able to fulfill exactly the same itinerary as originally planned which was great. Manoj was very responsive to our queries around the time of booking, and in the period leading up to the departure date which was great, although response times were slower in the interim period as I imagine there were higher priorities. We felt the honeymoon page could've had more functionality, however the ones I've seen with more features often charge a commission and Tailored Journeys is complimentary, so can't complain too much there. The trip itself was fantastic and that is in large part to the people who looked after us in Sri Lanka through Tailored Journeys. In summary, I would recommend Tailored Journeys as a travel agent for any large trips because the itineraries are extremely well laid out and detailed, and Manoj is responsive and easy to work with during both planning and execution.