Miller Metcalfe Estate Agents Westhoughton

Brilliant service from Miller Metcalfe Westhoughton. From my initial contact they came out to value my house after office hours and gave me confidence that they could sell it quickly. The house sold in the same week for the full asking price and since then they have kept me updated throughout the whole process, nothing has been too much trouble. Would definitely recommend to anyone wanting a helpful, pleasant & professional service. Thank you!

TOXIC COMPANY!I cannot stress strongly enough to avoid this Company for all aspects of Property Management!They are completely incompetent, unprofessional and have no moral compass or conscience whatsoever!Placed my property with them last year choosing a ‘Full Management Service’ ... worst decision ever! I terminated the arrangement after only 7 months as I could stand no more! in that short time though, they wreaked havoc in terms of my property and my Tenants – causing incalculable stress and anxiety.One of their sourced and recommended ‘team of qualified, reliable contractors’ made an absolute mess of some Electrical work and despite repeated requests, M.M. were unable/unwilling to provide the professional registration details/professional insurance details for this Contractor. I subsequently contacted the 4 main Electrical Registration/Certification bodies - this Contractor wasn’t registered with any of them, nor was the Contractor on the Competent Persons Register. Oh, and did I mention this Contractor botched installation of a BRAND NEW fitted kitchen – the company which supplied the kitchen (and helped me subsequently to rectify things) said that they had never seen such bad workmanship!After (finally) concerns were raised by my Tenants, I contacted Miller Metcalfe ... they went to ground and simply ignored me, refusing to answer phone calls, emails etc.I am normally very thorough and careful in employing and vetting Contractors, Builders etc., but because I was paying Miller Metcalfe a management fee to manage my property I suppose I let my guard slip – basically I TRUSTED Miller Metcalfe and thought I was employing a professional company ... how ruinous that decision was!After submitting a formal complaint to Miller Metcalfe (which they initially ignored) I referred my case to one of the Government Redress Scheme’s (Miller Metcalfe, in my opinion, had to be dragged kicking and screaming through the process) eventually though, my complaints were upheld with Miller Metcalfe being ordered to pay compensation – as the saga had been going on for some 10 months by that stage, I thought (in my naivety) they may just have paid promptly to draw a line under it all - did they? NO WAY! Initially they tried saying they hadn’t been sent my bank details (despite the fact that in all the 7 months I had dealings with them, there had never been an issue with emails not being received ... hmmm), did they pay after that .. NOPE! They had to be ‘reminded’ on two more occasions by the TPO before they paid! ...... despite the fact that the compensation was an absolute pittance in comparison to the actual losses suffered – they only paid up one day before technically they would have been referred on to the Disciplinary and Standards Committee!There is so much more I could write about high levels of staff turnover, data protection issues, conflict of interest and totally unprofessional behaviour issues etc., etc., etc., that this Review would run to pages and pages. I will be happy though, if just one person reads this Review and changes their mind about placing business with them. I would not wish another person to suffer the same stress and worry that I have suffered over the last year!

worst estate agents I have ever had the misfortune of dealing with - there was no communication and we had to contact every step of the way. They were unaware of fees involved and continually referred to someone else. Could never get a straight answer...... awful avoid if possible!

After we had a poor experience with the Culcheth branch, we were very cautious when dealing with another Miller Metcalf property. However, Amy from the Westaughton branch was fantastic with us. She took a genuine interest in what we were looking for and went above and beyond to help us. She even flagged houses to us from other branches that she thought would be of interest, before they hit the market. After we secured a property through a different estate agents, she still wished us luck and offered to continue to help us if we needed anything.We viewed a lot of houses with a lot of different estate agents. Amy was the only one that made us feel like she had a genuine desire to help us find our next home.

We are buying a home sold through MM, we are primarily dealing with Eloise at MM Horwich and have nothing but praise.to.say about her, she is extremely punctual, very happy to help and you can tell she loves what she does for work, it really improved the experience as a buyer to deal with someone on a human level who makes you feel positive after each interaction .

We moved to Miller Metcalfe in Westhoughton after having our property with another agent for over a year, with no offers made despite reducing in price.Within a week under Miller Metcalfe, the property had sold. They were fantastic at keeping us updated and chasing through completion. Couldn't recommend them enough!

Worst service to use. After dealing with Nadine for 2 weeks I'm unsure which of us is actually the estate agent and fear she may actually move in with me any day now. I'm constantly chasing them up for minor admin they can't seem to keep on top of, and there catch phrase appears to be oh

Absolutely fantastic! Can't thank Katie and Nicola (MM Westhoughton) enough for all their help and support during the sale of my property. If I ever move again I wouldn't hesitate to use them again. Best Estate Agent in the area by far!

If I could rate zero stars i would. Appallingly experience from start to finish with the Worsley Branch (lettings) No communication unless it is in their interest and a maintenance depart that are as much use as a chocolate fireguard. I certainly wont recommend or use them again.