Cowfold Surgery

Fantastic dedicated Team. I can not praise them high enough. Always trying to go the extra distance to help.

Dr Smethurst came down to see my mother in law, she was absolutely brilliant. She was very thorough, and compassionate in her examination of her. She obviously really cares about her patients and wants the best outcome for them.I have also been a patient of hers for over 20 years, along with my two children, and have always found her to be efficient, caring and knowledgeable.The surgery is great, and all the staff are friendly and caring,

Always charming; the nicest surgery I have ever used… and I’ve known many. Dr Carter is great.

Rudest and most unhelpful experience. I'm not sure who the receptionist thinks she is but she needs to be shown some customer service training sheets being that she works within a profitable company. Absolutely appalling. Don't waist your time with this surgery just head to the A+E to see a qualified Dr or nurse.

I think the majority of staff are very good, my experience with the female doctors has been excellent, there’s been one or two problems with receptionists but normally quiet minor with one recent exception, overall I’m happy to be registered with them and all my recent doctors have been very caring, what patients may not appreciate is that a doctor will get there about 8.15 and quite often leave at 8pm, one caring doctor I spoke too said that she quite often wakes in the night wondering if she’s done the right thing, seems a very conscientious doctor

It’s a shame that I feel compelled to write this, as not everything is bad about this Surgery. I can only speak from my experience and in that case compared to previous Surgeries that I have been registered with, this one falls far short in duty of care. I am an inflammatory arthritis sufferer and take drugs that require blood monitoring at specific intervals. This is not followed up consistently by CMG. All my previous GP surgeries were very on the ball with arranging these tests. Not so here- 9 times out of 10, if I don’t arrange it it will be forgotten about. My rheumatologist has complained to me many times, that they have never received any results from the surgery in over 2 years.My rheumatologist also had to literally fight for me to be treated for high blood pressure! My GP just didn’t think that consistent readings above NICE guidelines were a problem!I am also on medication for suspected benign prostatic hyperplasia, meaning poor urine flow, stopping /starting etc etc. …OK … symptoms typical of BPH, but also Prostate Cancer. All my previous doctors offered me a PSA test annually. I am fully happy with the implications of this test and consider it to be a good thing to detect any upward trend and ensure that the medication I take isn’t masking something far more sinister. I have asked 2 GP’s at Cowfold for a test and my request has been denied by both. Totally against my right to a test under NHS guidelines ( Prostate Cancer risk management programme) . I’m in my early sixties. I intend to battle once more for a test. Have reported the situation to Prostate Cancer U.K. who have indicated that they will contact the surgery to remind them of the protocol.This leaves me with little confidence in Cowfold Medical Group. I so wish I could go back to the excellent surgery in Billingshurst or the equally excellent surgery, Riverside in Horsham.

A well run place - reception, doctors and nurse all remain cheerful and friendly in spite of the heavy pressure in the NHS right now. The on-site dispensary is another plus. Pleased with my visit today - thanks!

A model of a surgery group. Friendly, efficient, professional.

My experience that I get from the surgery is rudeness, phone being put down on me, receptionist giving me my results and NOT the doctor plus on the phone so everyone else in the surgery can hear. I feel that this surgery in unprofessional half of the time. I don’t like to give a bad reviews but I am not happy with the service that I get all the time.

Good little surgery. Always nice and clean. The staff are all brilliant and friendly