Diving contractor

Feels odd giving Wraysbury 5 stars, but it's local to me and the water was quite warm. Even got to see some large carp. It's competitively priced and well organised

If you ever go to Oban do not use The Puffin Dive Centre. Please do your homework and check their terms and conditions. We had a terrible customer service experience.We booked just one hour tutition. £98 for oneInstructor and one paddle board. We have wet suits gloves and footwear suitable.Unfortunately I had an emergency medical issue which was serious enough to have 48 hours in hospital and resulted in missing the lesson.We could only give 18 hours notice to the dive centre about my condition.When fit and well enough we decided to visit to see if we could get a partial refund.To our dismay we bumped into Nicola one of the owners. I’ve never been met by such aggressive body language and attitude in all my life.The conversation got so low she even questioned if I had been ill at all. So I said let’s cut to the chase will we get a refund or part refund as we didn’t use your equipment.She said Terms and conditions now get out my shop waving her hand in the air in dismal.So give this place a wide birth unless you have holiday insurance and read their terms and conditions to see how little you will get back if you cancel.If you read this Nicola maybe you need to show some sort of compassion and not be so rude and disrespectful towards your customers. If you can afford to treat customers like you do then good luck.

Great service friendly staff and very knowledgeable

I've had services done on my regs and BCD and always a fantastic, super professional experience. Poppy is absolutely lovely and she'll give you a run for your money in dive talk. :-D

You will hear a lot of negative things within the Plymouth diving community about aquanauts, unfortunately it is all true. They are unprofessional and unorganised.I purchased a package of courses through them back in 2020, upon completing the first course (dry suit speciality) I decided that I no longer wanted to do any courses through them. At the time both in person and in writing they agreed to give me a refund (£275) for the courses I didn’t complete. As it turns out they had no intention of refunding me. It took 18 emails, 6 calls and the threat of small claims court to finally get my money back just a year and a half later!Although I found aquanauts as a whole to be un-helpful; Derek (my main point of contact) was particularly avoidant and unhelpful.I would advise anyone in and around Plymouth who is thinking of diving or buying equipment to NOT do it though aquanauts. Do yourself a favour and contact sound diving or indeep instead.

Excellent trip, made all the more stress free having Tony sort any problems we encountered. It was planned well from start to finish, tho if I never see the inside of a Filipino shopping mall again I shan't be sad

OPEN-WATER REFERRAL BRILLIANT PRICE, GREAT TEAM

Friendly bunch, safe diving with experienced people. They welcome new and experienced divers with open arms.

Very Helpful staff with great knowledge of the area

Amazing staff and always ready to help.