Relax Repairs Appliance Repairs Bournemouth

AVOID ALAN AT ALL COSTS! 1 star is simply too kind for this waste of space. Where do I begin? My landlord contacted him 2 days ago in the morning to fix my oven, he texts late afternoon asking when I want him to come, I respond straight away, no reply for 2 hours, so I call him and he claims to have only just heard about the job (lies) in the last couple hours. For no reason he was cold, defensive, dismissive, didn’t care, couldn’t tell me anything without his diary (fine, I said call me when you have it in front of you) when I was simply trying to find out when he could come by. 3 hours later nothing… texted him again nothing. Next morning nothing. 24 hours after my initial phone call with him I raised it with my landlord cos I knew this was going to happen - could tell he was a wrong ‘un by our initial call - and my landlord had to chase him - how unprofessional and by this point even making my landlord look bad! - Alan then texts me in the evening yesterday asking if he can come today and gives me a pm 2 hour time slot. By this time I don’t want this man really in my property but say ok. Surprise surprise, he never shows and doesn’t reply to my messages. Not even a message to say sorry I am late/can’t make it!! Suffice to say we’ve now had to find another engineer, an actual professional, and I’ve been without an oven for 4 days. Absolutely disgraceful, unprofessional and disgusting! I’ve just come out of hospital very sick with no oven to have to deal with wasters like him who can’t be bothered to do his job? We won’t be using him and spreading bad word about him. The best bit is his brand name… “Relax repairs”… only person relaxed about his work is him clearly! Please avoid this idiot at all costs for the sake of your sanity.

We had fantastic service from Alan at Relax Repairs, and can highly recommend his professional service. From the first phone call, ordering and fitting the required parts it was a brilliant stress-free experience. We will be using Alan for any future issues with any of our appliances. Thank you Alan for your amazing service.

Fantastic service from Alan. Our dishwasher has not been washing properly for ages and eventually stopped filling. There were several things wrong with it but Alan managed to sort and now it's working better than ever. Also arrived when he said he would which is rare these days. 5 stars.

Great polite gentleman thank you for helping me especially urgently highly recommended

Genuine review , Could not find a more genuine helpful guy , We had an intermittent fault which meant Allan had to come back a couple of times which was no problem for him. Engineers we have had before normally hastily drag the appliance damaging the flooring. Not so with Relax Repairs very methodical and helpful taking time to put down a floor covering as not to damage anything. Would certainly recommend Relax excellent professional service. Beats the pants of a Hotpoint engineer last time who left the machine in a mess.

Contacted him said he was available at a certain time and day , sent all details and he totally ignored me.Unprofessional to say the least!

Alan has helped me twice with repairs. Fixed a new washing machine door and fixed the issue with my dryer. He’s friendly, efficient and passionate about his trade. Highly recommended!

My neff oven had decided to stop working, just no heat but clock working as normal. The oven is only 2 years old cost more than £400 and so thought it was worth repairing. I had a quick look on the internet and found Relaxed Repairs and liked the look of their customer comments. I then gave them a call, explained my problem, Alan agreed that in his opinion the oven was worth repairing. Alan arrived on the same day and quickly diagnosed the problem. He gave me a quote for the repair and proceeded to fix the oven. Ran a test, all working fine, my oven is back to working order, all in under 40 minutes. I was very pleased with the service.

I Have used Relax Repairs twice now and on both occasions I can honestly say all I had to do was... Relax! Made a phone call and received message asking for brief description of fault and my address. I was then given a time that Alan could visit, I couldn't make 12:00pm but asked if he could visit after 1:00pm which he said was fine. I received a txt message shortly after 1:00pm to say he was on his way. Fault was quickly determined and a replacement part fitted. Left the premises clean and tidy. This was the most recent repair, the first time I used Relax a couple of years ago and from memory the process was pretty much the same. On both occasions repair was carried out on the same day that I made contact.

We contacted Alan at relax repairs about our washing machine door being stuck (with all of our work clothes inside the machine) and he ordered the parts and fixed it for us literally the next day! Brilliant professional service at a reasonable price! Will definitely use him again in future for any repairs! Thanks for saving us!!