Hays Travel Cockerton

Excellent customer service. Ebonie was very helpful and efficient in finding us a great deal on our holiday. Thank you

Always go to Hayes Travel to book holidays they always try to find the best deals which are affordable. Me and my boyfriend have booked our holidays to Majorca and Salou and we went straight back to book our summer holiday for next year to Tenerife! Staff are very friendly and have plenty of experience so they can even tell you what a place is like as a lot of the staff have visited a lot of the destinations! There are lots to choose from whether it's a cheap city break or a nice 2 week break. And they always have an excellent currency exchange rate! Will always highly recommend!

I just have to start by saying thank you to all the ladies for helping us sort our family holiday out today, for the second time. You all deserve gold stars. Never had any problems here, they go over and above to provide the best holiday options for you. Always have used them and always will.. highly recommend.

Tara friendly helpful and went above and beyond finding and booking my mums holiday couldn't fault!

Excellent customer service. We were helped by Ebonie who is very efficient she found us a great deal for our holiday in Salou, thank you very much for all your help

Lovely staff. Very helpful

Amazing 5 star service use them all the time.Looking after you local community shops.

Used this company before to book and go on a cruise to the Caribbean. We initially stated we wanted a port side cabin which we were assured we would get. When the cabin allocation came through, guess what, wrong side but after an initial heated conversation with the manager at the time, we were assured that we would NOT have been told we would get the port side. Minor muck up on their part but was eventually sorted out.So after an initial minor error we decided to book another cruise for October/November.Went in to the shop and was dealt with by a nice young lady who apparently was on loan from another branch.Went through all the requests etc for what we required, got the prices, went back the next day to pay the deposit. It was just as well we checked with another member of staff to ensure all that was offered the day before was correct. It would appear that what had been offered was not commensurate with the price and the blame was laid right at the door of the young lady who we dealt with previously.Basically after the muck up with the Caribbean Cruise and now this, we really couldn't trust this lot to deal with any of our future Holidays again.SORRY PEOPLE BUT YOU MISSED THE BOAT ON THIS ONE AND UPSET THE MRS TO BOOTDr G & Mr K Hickman

Always use here foe my holidays. The girls go above and beyond to get me the holiday i want even when I'm on a budget.

Keep away from this company terrible customer service if they make a mistake with your booking they will try to blame it on you as the customer.We went to see them in January 2015 to book what should of been our dream holiday of a lifetime to Hawaii , we showed their booking clerk the Hilton Hawaiian village on Waikiki beach where we wanted to be based on island of Oahu it's in their USA & Canada 2014/2015 hays faraway brochure could on get it mixed up with another hotel it has a large rainbow painted on the side of it( but Hays Travel did!) we had research that hotel & resort before visiting them so knew it would be perfect for us.We talked with Their BC about been based on Waikiki beach, walking into Honolulu and going to see Pearl Harbour etc.When we confirmed the booking & paid our deposit we were lead to believe we were booking the correct hotel as they did not show us or discuss any other hotels or going to The Big Island, the booking clerk did not discuss or issue us any terms and conditions or explain the need to arrange Esta visa waivers to travel to America both of which ABTA code of conduct states they must.We discovered a few weeks before travel somehow the booking clerk had booked the Hilton Wiakoala village on the Big Island over 290 miles away? From correct Island of Oahu.We rang to discuss this to politely ask for the mistake to be put right at no cost to us, they trying to blame it on us saying we asked for and showed them that other resort on the Big Island? it started with our word against the BC so to back her up the office manager states she was with the BC at the time and remembers us asking for that other hotel on the Big Island guess what 100% she was not there at the time so they will make things up and call the clients lairs to cover up their mistakes, other Hilton resort they booked us is not even in their brochure!, when we pointed that out they said we had another brochure from a company called the gold medal so we asked them to supply us a copy of that brochure , so far they cannot supply it with many excuses like it's out of stock, was last years(we were in their office Jan 2015?, went out of rotation in March 2015 so we asked for holiday to be cancelled & all our money back they refused , only option they gave was to go to the other island which we never wanted or pay to amend the holiday still saying it was all down to us asking for & showing them this other Hilton resort that is not even in a brochure they had on the shelves at the time of booking?Compaint still on going with ABTA looking over , steer clear of Hays Travel they make things up as the go along & will try to put blame of their mistakes onto good paying customer, shame on you Hays Travel & shame on you John Hays MD for not even being bothered to reply to my letter we sent to him personally & request to meet up to discuss these mistakes & the horrible way your company has treat us since politely pointing out their mistakes!! on one of our visits to the local office we booked the holiday in to ask for this to be sorted or our money back before we travelled the office manager who likes to say she was with clients when she wasn't asked us to leave and said she would call the police we asked her to to give us more ammunition for our complaint, on the same visit when asked the BC about this other brochure and the mistake she had made mixing the Hilton resorts she could hardly look me in the eye and burst in tears and went out the back refusing to come out until we left the office was talking calmly and politely to her? guiltas other have said in their reviews once they have your money they are not bothered about you, if they make mistakes they will try to blame you. DO NOT TRUST this company, save your Holiday and money and use another Travel company you have been warned, if ABTA do nothing about this mess we have solicitors ready