Charnwood Care Home

I was literally worried sick about Dad going into respite.The staff were brilliant.Mum had an essential rest and we are happy that we have somewhere that Dad can go for a break.Heartfelt thanks to all the staff.

I work there

Played a gig for residents here on Valentine's Day. Staff were short staffed and did nothing but moan about it. Couldn't help but feel if they weren't sat down at the table moaning to each other about how short staffed they were they may have had a nicer day. The only interaction I saw with residents was when they were either being told to sit down or removed from the communal area when staff deemed them a nuisance. Worst of all a member of staff explained to the Senior on duty that he'd never used a rotunda before and would appreciate some assistance. The Senior asked had he had his manual handling training? To which he replied yes and was then told that he should be able to use a rotunda then. He sheepishly went off to assist this unfortunate resident even though he didn't feel comfortable with the equipment. The poor man was trying his best. Shame on the Senior for not helping. Reported this to CQC.This visit is the reason I don't play care homes anymore. Seeing these things is just too sad.

I've been to charnwood on many occasions,the summer fete was a great success and the residents loved being part of it. The manager Chris was really friendly and I felt very welcome there,the staff look happy in theregards work which is a good thing to see,the activities Co ordinator Debbie was dressed up and singing and stepped in as the entertainment that was booked couldn't make it which I thought was fantastic,the manager even took part in the activities and I'm sure the staff really enjoyed it when he was locked in the stocks but that's what I would I would call a great manager,I would recommend this home to anyone looking for a lovely atmosphere for their loved one and fantastic caring staff,well done charnwood x

My sister has been continually left when asking to be taken to the toilet ,all she is told is she will have to wait,there was no one to attend to her needs,(once again very destressed )I arrived at 10.55 on 11-7-19 I left at 11.55 after waiting a hour when she was eventually hoisted on to the toilet she had been told by a career to do it in her pants,because no one was available there was a career and a nurse who was attending a lady who had just come out of hospital and was priority which is understandable,my sister shouted asking for help but no one came for a hour which Isaid is absolutely disgusting .