Santander

Got our mortgage from Santander's 2 years ago and really pleased with the service and the time frame the application got processed however other service are very slow and opening times are very short. This bank closes at 3 week days and Saturdays at 12-1, customers who work till late week days and can't make to the bank Saturday mornings really struggle. I hope they change the opening hours.

Had to use this branch a number of times.The que is always long.Customer engagement has been poor with some rude unhelpful staff .

Tried opening up a bank account with them, but they weren't really happy with the proof of address (this can be an issue with any bank in the UK, but still). You still need to get an appointment, but the wait times are slightly more normal than with Barclays (you can get an appointment for next week, rather than next month). Staff friendly, but not really helpful/understanding when it comes to opening up an account if you are new in the area.

terrible for business banking,Welcoming staff try to be helpful but no Business services, so forced to use machines. Machines often have problems accepting cash and cheques.Business banking staff so busy you need to wait over a week to see them, (and that's just to open a simple account) they don't respond to answerphone messages (but at least do to email, to tell you they are too busy and maybe try telephone banking or online).

I have been banking with Santander for nearly 30 years this has to be the worst bunch of staff that have ever worked there. Extremely rude young man on the front desk who didn't have a clue and was not helpful at all.The cashier's are even worse and you will have to stand in the queue for 30 minutes while they chat to each other or other customers about rubbish and then not even apologize for making you wait. Worst bank in Reading for customer service.

Tried to deposit cash into an ATM machine at Santander Broadstreet branch. One ATM said “only contactless transaction is available at the moment” -> didn’t even react to the card, the other one was working but the cash option was greyed out. Been like that a couple of times in the past and this time I have been checking the machines for 3 days hoping to get my deposit done. Called the number on the machine for immediate support, the staff on the line was helpful and friendly but couldn’t help solve the problem right away. I’m just baffled because this is one of the basic services that a bank offers yet the quality has been disappointing. Please get it sorted soon. Thank you.

6 hours on my day off! 1 hour of that - waiting to make complain. To this day no reply.

Avoid at all costs. I had an excellent credit score before listening to the advice of this branch and Eastbourne. Now I'm in the fair category as a result of being lied to and misled at every step of the process and now they have done all they can" including the complaints team. Do not use this bank if you want to keep your credit score as it was!!! Terrible service