Dawley Medical Practices

Absolutely rubbish! I asked appointment, doctor called me back, he didn't want to see me,diagnosed over the phone... I got medicine, wich is obviously didn't help. Nex day im in emergency sevice.... Doctor like this deserve nothing! They dont really care about you! I can do diagnose people like this. Dont need to be a doctor.

My husband has been with this practice for over 30 years. I question a prescription that has taken over 72 hours to get signed off.yet it had been sent through the pod a week earlier. But the practice say different. They have now decided to say that he is out of catchment area. Which is OK as he is going to go to shawbirch. Who are amazing.Dawley your care is diabolical from your gps.your receptionists .well.we all know what GPS receptionists are like.utter vile human beings. Would be about right.

Cannot fault Dawley Medical Practice. Having had trauma from a previous doctors they have been so attentive and kind. They have always been able to get me an appointment or prescription if needed. I feel grateful to have this as my local medical practice- also handy to have the pharmacy immediately next door.

Can not get through on the phone. Can not get to see a gp in person. Its been years since I had a face to face. Can't even walk in to speak to a receptionist,as door is always locked

I'm being treated for depression and generalised anxiety disorder. I'm on the 12 month waiting list for therapy and still have six months minimum until I can get an appointment. Spoke with a GP today because I've been struggling a lot with my mental health. The GP basically said:1) Everyone is anxious and stressed at the moment2) Try not to worry about the things that are making you anxious3) Ring the therapy centre againThat was it. No other help or services offered, nothing. The doctors practice is not a joke, it's a whole circus.

Dawley medical has always been a good doctors for me. Dr Murphy is always thorough, and so are the nurses! Reception staff also very helpful. Thankyou. ☺️

I wanted to avoid the TELDOC band of GP practices when I moved to Telford because the reviews were so bad. This GP surgery has serious organisation problems and dare I say it serious safety issues. I say this from the point of view of trying to get an appointment. They still continue to restrict access to GP appointments nearly 3 years on from covid. I have phoned on multiple occasions for a GP appointment only for untrained receptionists to think it's acceptable to triage me and my young son with a clinical pharmacist via telephone. Since when can doctors diagnose accurately without physical examinations? On one occasion I needed my son to be seen about his breathing and they first triaged me with a phone call with a pharmacist. When I insisted he needed a doctor she wouldn't see him in clinic despite knowing it was breathing related and tried to diagnose him over the phone with Asthma and start inhaler treatment, assuring me a pharmacist was qualified to do this too. Finally, as I refused this, when he was seen she said it was a simple viral infection which actually didn't need treatment. With all due respect a GP requires 10 years of minimum training to diagnose and treat patients, it is unacceptable to be triaged with a clinical pharmacist who are not properly trained to diagnose patients with potentially chronic long term conditions (especially over the phone). It is frankly negligent and unfair to put this burden on pharmacists because GPs are so understaffed and/or unwilling to see patients in person. Receptionists at this practice have actually told me to go to A&E rather than giving me a GP appointment, which is appalling considering the state of the overstretched emergency services. This practice needs a review by the CQC in all honesty. I wonder how many patients have been misdiagnosed, had illnesses missed or had treatment withheld due to the failure of its GPs to properly see and treat patients. If you are lucky enough to get seen, don't expect to be seen on time-ironic considering the waiting room is almost empty most of the time.

Where do I start! Over prescribed control drug by giving 15,000 extra doses, meet with GP to put things in place to stop it then a week later go back on their word and deny everything. Blame the pharmacist instead of themselves for issuing the prescription. Not being seen in person always telephone diagnosis so after 2 months on wrong antibiotics etc never enters their heads to say hang on we'd better see them in person to see what's really going on. Nope. They just give you any old pill to get you off the phone because their busy. Most are useless or addictive. Maybe if you started face to face appointments and give the right diagnosis with the right medication people wouldn't have to keep ringing up again and again so it would save them time. All of this is even before you manage to get an appointment as by 8.30am there're all gone! I'm changing doctors. Never known such a terrible one as this.

I am a very nervous patient, but Peter and Amy made my experience very calming and comfortable.They were both very patient with me and kept talking to me to ease my anxieties.Thank you both, you turned what would normally be an anxious and scary experience into an ok one

Having left teldoc to come to this surgery it’s been so much better, actually listened to about my health and mental health and further action has been taken, feel so much better having someone treat you with the care your meant to receive from a health professional