Virgin Active

While I appreciate the locker room staff in particular and the facilities, there are too many things that are overlooked. From machines being out of order for weeks to showers smelling of mold. The convenient location and decent prices keep me, though I don’t think I’ll sign up again this year

Disappointed with the selection of equipment after refurbishment. Missing basic, fundamental equipment such as plyometric boxes, steps and gym balls. Gym was much better equipped before refurbishment and price of membership has also gone up with less equipment to offer on the gym floor. Looks nice but not well equipped.

Be careful when you try to leave this gym. In my opinion, there are better, more straightforward boutique gyms in the area which are around a similar price (perhaps not so large).Firstly, they need to sort out the phones, you can NEVER get ahold of anyone at the desk despite when you enter the gym there's nearly always multiple staff members sat gossiping. Someone should surely be tasked with front desk duties including picking up the phones? Interestingly when you have a query about setting up an account they call you within the hour - hmmmm?I cancelled my membership months ago as I got further in my fitness journey using another fitness app in the area which allows me to access other very nice gyms and studios around Notting Hill and I'll say no more than that.However, my husband and I both experienced appalling aftercare upon trying to leave this gym. Most recently, he gave notice well ahead of us leaving the area as he would no longer be able to attend the gym. He did this in person at the front desk, and was told all was taken care of and his membership would be cancelled with a few days carry over which he accepted was fine; only to discover he has continued to be billed a full months fee? Unacceptable. He tried contacting the gym 3 times and low and behold - no answer- why are we not surprised?! We managed to get ahold of someone at head office customer service who noted no changes to his account had been made? We were also asked for our tenancy agreement to prove we had moved away. Firstly, what does that have to do with cancelling a gym membership in the first place? Secondly, when the error is made on the other side, why should this make a difference?Clearly something needs looking into with the Notting Hill branch as there's sloppiness all over the place. Their customer service is dreadful and always has been since we have attended this gym for a good 2-3 years.Members can expect a similar level of dated equipment/facilities for a similar price as Nuffield Health Gyms or puregym for cheaper but similar equipment.You will continue to lose members if you do not look after them and their accounts. Disappointing as some of the other VA gyms around London are fantastic, this just isn't one of them.

Cleaner then other VA gyms, impossible trying to get through on the phone, they never answer, called multiple times after 15 mins went to voicemail. Unfortunately left my Chilly's water bottle here during a work out and it was never handed in or found.

Amazing gym. Brand new equipment and nice staff. I’m quite surprised with some reviews here as I have nothing bad to say about the place.

I was a member here for most of a year, and it’s definitely the worst gym I’ve ever been to.-- Machines are always out of order. There are 4 cross trainer machines, 2 of which are always broken. There is just ‘one’ of minimal weights equipment (e.g. flat bench press), so you’re often unable to get on any machines-- The people here are the quite unfriendly, especially the trainers. I saw most of them a few times a week and tried a friendly ‘hi’ to their blank faces, but they all have a bad attitude.-- This place feels like a youth club - there are kids sitting on weights machines, wearing their SCHOOL SHIRTS AND TIES, texting and shouting to their mates-- Actually saw someone bring in their own bluetooth stereo, blasting out music and making everyone feel uncomfortable, again no-one who works here cares. All the staff are in some sort of big clique-- The weights area is tiny, even early-afternoon you will struggle to find space to work out in. I never tried to go in peak hours as it would have been impossible-- As other people have commented, it's very dirty - I saw blood on the floor in my first week; by the third week I had to ask someone to clear it up.Ultimately if you’re new to fitness, you’ll find this place unfriendly and judgemental.If you’re not new to fitness then there isn’t enough equipment or people taking it seriously to enjoy your workout.I always left here in a worse mood than when I arrived, and was so so happy when I walked out of there for the last time.I signed up as I thought the 'Virgin' brand would match other gyms I'd been to, but for £90 / month, I expect so much better. There is no way all these school kids are paying £90 each. Changed to another gym which is half the price and half as busy, with twice the equipment.

I was really terrified to join because of all the negative reviews I've read here, but I'm attending at the end and it is a good experience, it IS CLEAN, maybe not super hygienic but really clean, I never had an issue with cleanliness like what people have mentioned in the reviews here. Staff are also super helpful.Will definitely update if I see any negatives, haven't seen any in two months of joining.

I like this club but they are a bit disorganised tbh. They sometimes don't have water, they cancel classes with short notice, don't find a replacement instructor, and don't usually pick up the phone when you call reception to sort some issue. For a £110 monthly membership, you would expect a better service.

Brand new equipment installed 01/10 throughout the whole club. Membership includes all classes including REFORMER PILATES! A nice quiet pool at the top of the building with a jacuzzi. You also get a separate sauna and steam room for men and women.

They have a big opportunity to improve. If a machine doesn’t work, they take ages to fix them or they don’t fix them at all.The place is massive to place all kind of workout equipment, but there are not enough machines. They constantly have problems with the water in the shower. And I don’t know why but constantly don’t have enough towels for customers.All business have problems to solve for sure, and that’s ok, but after a long time coming to the gym and realize that these are regular problems without solution, you just get a really bad experience.Pros- The staff is nice.