Avis pickup and return T2,3&4

If you have Avis preferred, your car is waiting with no need to queue at the counter. This makes all the difference after a long flight. The shuttle service is exemplary and car check in a breeze. Highly recommended.

Total nightmare. There are signs to drop the car off in terminal 5. If you follow those into the parking garage, once you arrive, there’s a sign saying they’ve moved to arrivals however you cannot drop your car there either. The actual places to drop your car off are about 10 mins away from terminal 5. Shame on Avis for not removing their signs and making directions more clear. It was over 45 mins of wasted time trying to find where to drop the car.

This is a top place to rent from as per my recent experience. Took a free shuttle from terminal 3 Heathrow and you can arrive and drive away with no queues or human contact (your car's location is provided to you by the Avis app which I highly recommend downloading) as I prebooked online and a similarly simple experience with dropoff.Loved the unlimited mileage and new cars (booked a golf and got a brand new 2022 golf which was wonderful), for a justifiable price.Special shout-out to Jinder who went out of her way to get me to the Terminal 3 departure gate in the nick of time as I was running badly late. Definitely renting from here next time!

Avis was an efficient and cost effective option for us. Great service, fast collection and processing. Drop off and return was easy.

Shuttles from T2 to this rental centre took over an hour to arrive at T2, whilst numerous shuttles to other operators were seen departing frequently.Car booked was not available - indeed the model in question was a vehicle of which they owned not one single model. They will do all they can to push you to take a much more expensive rental at five times the cost.Then they hard sell their vastly expensive and non comprehensive insurance to cover the excess. Advice: buy the excess insurance from an independent broker online and save hundreds.Car rented had over 40000 miles on the clock, was scratched, worn and in places repaired with duct tape...Staff were deliberately unhelpful, distainful and dismissive.We will never rent from this franchisee again.

Great experience other than 2 points1 i was blind sided with a 60 dollars charge for a deductible i was told i pre selected, checked through the booking and never requested this.Second 10 days after i have been charged multiple admin fees again not mentioned in any contract or agreement after the fact., pay cash as your card will be charged for misc fees. Look up reviews for avis bracknall and you will see this is a trend.

Having rented 100's of vehicles, all around the world, hiring from Avis Heathrow was by far the best experience. Using their QuickPass check in, I literally spent no more than 1 minute there for both pick up and drop off. Highly recommend.

This is obviously operated by organized crime. They wanted to charge me for 2 barely visible scratches on the hood of a 25000 mile car was able to get out of this with the supervisor saying this was abusive. Then, they told be I brought the car 1.5 h to late on a 2 week rental of a 1000pound or so. They charge me an extra complete day for this. About 170 pound. This miserable customer service at its worse. Steer clear. Just fascinating level of frustrating the customer first instead of being of goodwill for long term business relationship.

Trying to find the pick up spot at terminal 2 is near impossible. Signs are so small and to know stop 8 is for Avis you would need to be a fortune teller!!

Was late getting back to the airport last night and realised we were at a different terminal then when we arrived. The guys on reception and the bus driver were great. They had us checked in and at the right terminal in 20 mins. Just made it in time for bag drop. Five stars for customer service.