Rowhill Grange & Utopia Spa - part of the Alexander Hotel Collection

We booked the spa day for 4 which was £220 each with a 2 course lunch and a £150 in treatments.Please do not book this spa it is filthy dirty the products are very low quality and the staff are lack lustre.We have been before in 2021 and had a really good day we are all so disappointed with our experience today.The food was very bland and when we asked for bread we were told it might not arrive by the time we had got our main course ?? When it did arrive it was sliced bread from a packet.The pool has a black line of dirt around the edges and the floors have filthy carpet which is threadbare.They took £40 deposit Incase we stole the robes !!! Then told me I wouldn’t get it back for 2 days.The staff looked tired they were off hand and not very experienced.My treatment was so bad I might as well have stayed at home rubbed myself down with cooking salt and then put some oil on.I had to come home have a bath and put some decent body cream on.Notably it was quite empty today I remember in 2021 there were lots more customers.There was no atmosphere and I felt cold most of the time. This was massively overpriced Day. 3 drinks cost us £48

We recently stayed and had a lovely time. It is a beautiful location, and the pool and spa area is lovely.There were a few times, however, that we felt that is was very expensive for what it was.. specifically the food and drink we bought that was not included in our stay was quite expensive and the charge for room service was so expensive but kind of concealed so you didn't realise how much it cost. Considering how expensive the trip was, we didn't feel like the expense and the experience matched up.

Wow what a lovely afternoon. A couple of problems on front desk when checking in to spa evening. This was swiftly amended with a complimentary iced coffee and a warm smile. Beautiful facilities and one of the best massages I’ve had. Now for the real star… Jack. Jack served us our dinner and what an absolute gem! Honestly somebody needs to take note and promote him within this business. He cared so much about every detail and gave us the best evening possible. I really really can’t begin to tell you how much he is an asset from someone who’s family have owned rosette restaurants all my life. Please someone offer this man a chance to continue to shine. Oh and make sure you try his Kiwi cocktail!

Room was nice. Came with a sofa at end of the bed.Bathroom modern, but why on earth doesn’t the shower have a door, more water ends up on the floor than goes down the plug hole.Breakfast very nice but only starts from 7am.Bar evening meal, had to send the calamari back twice and ask for it to be taken off my bill. Very chewy.Cheap chips accompanied the burger, which for £17/18 if I remember was pretty poor. I had the Eton mess which was tiny and poncy. They used a few micro meringue bits with a slither of sorbet to accompany it. It’s not a Michelin star restaurant, all guests want is simple and tasty dishes, which most of the menu is very straightforward to cook for any half decent chef.Would I stay here again, yes but I would find a restaurant/ pub local to eat at.

My daughter had a gift voucher for a spa day so she invited her sister and me (her Mum) to join her. The whole experience was very disappointing. Started off with the spa staff giving us 2 lockers. I assumed that would be a small one and a big one but no.....2 normal size lockers, one full of someone else's clothes and 2 towels and 2 robes. So that was a good start for 3 of us.Told lunch was 12-1 and treatments were 12.45. Thought about questioning this but stupidly thought they would have made sure we finished lunch in time for the treatments. When it was clear that we weren't going to start lunch never mind finish it by 12.45, I told 2 waitresses who assured us that all was fine and we could have our treatments at 1pm and even although it was now 1pm, we were to take our time and eat our lunch. However when we left the restaurant the spa supervisor told us that the treatments had been cancelled!!! She said it was totally the hotel's fault and she was sorry.......that was it. Then she offered 20 minute treatments at 4pm! I asked for a refund and she did refund the treatment costs.We had all been swimming before lunch and even although we changed into dry swimsuits, our robes were wet. I managed to get another robe but my daughters were told that there were no more. So they had to sit at lunch in wet robes and ended up being really cold as we had to wait such a long time for the food to arrive. When we questioned this (at check out) we were told that there were other robes but they had been in the dryer when we asked for them and would have been available in 10 minutes. Unfortunately we are not mind readers and as this information was not given, we assumed that no more robes meant no more robes.I would strongly advise people not to waste their money by booking a spa day at Rowhill Grange.

We recently stayed at Rowhill Utopia & Spa Hotel as I bought the Refresh & Renew package for a friends birthday treat. The hotel is gorgeous, we were given a complimentary upgrade to our room we stayed in Hibiscus room which was lovely, room was clean, bed was super comfy and the bathroom had a lovely bath and shower. The reception staff were so polite and very welcoming. The spa was simply wonderful, not over crowded and it was real delight. The dinner was lovely, and the waiting staff were super attentive and very accommodating, service and food was great. Treatments were lovely. Only disappointment was being woken up at 3am from the fire alarm and then our alarm in our room went off at 6am so not a very restful sleep. Breakfast was lovely great choice and selection of foods. Would highly recommend.

The hotel experience started OK - good room and decent spa albeit with some tired faux Roman decorations on the walls. The food was fairly tasty albeit over-priced as many of the reviews have stated. At about 9:30pm the waiting staff started to loudly put out the breakfast crockery for the next day - banging the tea cups down as we were trying to finish our main course. We got the impression the staff were keen to go home so moved on fairly quickly. Sadly, I got food poisoning from the oysters and was quite sick in the night so we had to leave the next day. None of the hotel employees seemed to believe that the food poisoning was down to their cooking so I was asked to fill out a lengthy questionnaire. My wife was in tears at the way we were treated. A few days later, I was informed by email that the hotel would not offer any form of compensation as I did not have a note from my GP nor stool samples to prove the food poisoning was down to the oysters! I have stayed in hotels all around the world and have never had such a poor customer experience from a luxury hotel - would not recommend.EDIT - 4th NovThe saddest thing is that this experience is not even about the oysters nor my illness. It's the way that the front of house staff made my wife and I feel. We know things go wrong and the hotel can't always get everything right. But as you can see, the hotel is doing everything possible to avoid liability for one bad oyster.

My partner and I recently celebrated our anniversary with the Celebration package at Rowhill Grange Utopia Spa Hotel in Kent. Our experience had its highlights, but it was also marred by several disappointments that left us questioning the overall value.The Good:Upon our arrival, we were greeted with a lovely reception that set a positive tone for our stay. The complementary room upgrade to a suite was a delightful surprise, offering us a taste of luxury. The food throughout our stay was undoubtedly of great quality, and we thoroughly enjoyed the variety and flavors presented. The cocktails served at the hotel were another standout, crafted with care and enhancing our overall dining experience. Additionally, the massage service we received was indeed exceptional, leaving us feeling pampered and relaxed.The Bad:One of the most noticeable letdowns was the size of the spa facilities, which fell significantly short of our expectations. With only a steam room, sauna, two pools, and a hot tub available, the spa experience was underwhelming and lacking in variety. Another disappointment was the inconsistency in delivering the couples' massage" experience we had anticipated. Instead of the shared experience we were promised

This was our 3rd visit to this spa - overnight package with £40 towards dinner (no drinks inc) £415 per room. Took our 2 adult daughters for younger ones 21st birthday treat so for 4 of us over £800 for 22 hours. Check in 15:00 (very strict over check in time ) and check out next day at 11:00 (allowed to use spa until 13:00)Staff - friendly and accommodatingSpa facilities good - showers better than in rooms.Treatments - goodCleanliness - very poor. 1st impression walking up the stairs, filthy dirty carpets, corridors and stair wells smell revolting.Room, carpets dirty and poorly hoovered, 1 long dark hair found in sheets and bathroom only in fair condition. Shower is open and therefore makes it hard to maintain as water goes everywhere. No robes had to contact reception.Evening meal - waited a considerable time for food to come and overall food very average and expensive.Breakfast included in the deal - slow again to arrive and not as described on menu - crushed avocado came as a purée with so much lemon juice it was not edible and butter pancakes were from Costco- overall breakfast poor.On top of this at checkout they added a discretionary tip to the bill which was already over £800 for the 4 of us!!!!!Survey completed and response from Steve acknowledging issues and advising will look into it and look forward to our return - not even the offer of a voucher towards another visit not that we would be going back.Overall a very poor experience which was a shame for our girls as we had hyped up how good this spa was. It is one of the most expensive so expected more and got considerably less.I would not return or recommend the overnight spa - day spa maybe a different story but the hotel itself is poor.