Halfords - Sheldon (Birmingham)

Today 3/8/23 my battery died while I was outside Halfords. I rang the AA but they was going to take forever to come out. I went into Halfords upset. I can't remember the 3 members of staffs name who came to my rescue. One was the reception guy, the other was the manager and other fitted me a new battery. You 3 men have the best customer service. The manager checked my car over and put a diagnostic thing on it then informed me of all the info and choices I had. The other man who fitted my battery explained in detail what he was doing and the guy on reception was the one who immediately rang for help. You guys really did brighten up my day. Well done manager for having a Fantastic team and being Fantastic yourself

You have a star employee here and her name is Misha. Thank you Misha - you did a job myself and 3 men from a local motor spares shop could not. Some may think a headlight bulb replacement is easy - they haven't met the spring clip and fiddliness of the casing on my car!! Pleasant and patient - Misha is a credit to your store. Look after her she is a gem x

I like the bikeThe customer serviceThe staff and easy to take test ride

I went get my headlamp bulb changed and My 10 point check done. Joe the young man who helped me was polite helpful and informative. Hi highly recommend Halfords Coventry Rd Sheldon

Needed to get two brake lights replaced. Easy to find the bulbs online and could also book them in to be fitted. Excellent service, 10 minutes and it was done! Would have taken me hours to work it out. Brilliant job, well done Halfords!

No customer service, Dealt with 2 counter staff who couldn't be bothered . Ordered a part and was told it would be 1.5hrs.After payment was taken they said it would be between 1.5hrs and 3 days ,waited 5 days and had to phone the store for updates.Will not be using this store again.Plenty of other car part stores to choose from.

I was disappointed that my previous Halfords bulbs only lasted 11 months, but ordered, collected and fitted a new set by ‘T’’ at Sheldon in the pouring rain without a canopy at 7:15 pm on a dark rainy Wednesday night. He was super nice, patient, helpful and got the job done in about 10 mins. Fair play.

I turned up at 7.30am and started acting like a mechanic using google as my guide to replace my headlamp bulb. After getting the bulb out, dropping my tool bits down the grill, I was stuck and likely would have spent the day trying to retrieve my torx H4 needed to replace my bulb. My day was saved just after 8 when Shabs arrived and immediately remedied my problem. He couldn’t help enough, even trying to retrieve my tool with his awesome magnetic probe. He clearly knew his onion’s and I wouldn’t hesitate to recommend Halfords at Sheldon and I will definitely return if the need arises.

Had the pleasure of being served by Gerry on the Cycle desk who was so helpful, professional and courteous. When I buy my son his next bike, will definitely look to be served by Gerry. So refreshing to have such excellent customer service at a time it's so rare in retail!

Staff always very helpful and knowledgeable. Bought three new wiper blades, had them fitted after just a short wait. Decided to use my premium plan to have a free check on tyres, screen wash and top up, oil check etc. Very helpful young man did all this, and pointed out the coolant was low, so I bought some and that was topped up too.So pleased with everything, got home and washed the car. All done!Have also booked my free MOT and added a service too.Thank you!