White Dental Practice - Dentist Bristol

This is the best dentist practice in Bristol. From the lovely reception staff, the really attentive dentists, great hygienist care to the fantastic communication ahead of appointments. I had a check up, filling and a hygienist clean this month and I am so pleased with the level of prompt care I received. It was so easy to book appointments and each visit was a pleasure. The hygienist, Marta, gave my teeth the best clean in years. Thank you!

I phoned up to a polite receptionist around 5/6 weeks ago and she said she’d put me on the nhs waiting list at number 40. Next thing I know I’ve got my first appointment, I was very nervous as it had been a few years since I’d been the dentist but the staff were lovely and put me at ease.Had my two appointments in the same week and it was quick and professional. I’m over the moon with their service. Already booked my check up in 6 months. Thanks to everyone there especially today when I was nervous about my fillings!!

, 03/09/2022 I had a 11.30am hygienist appointment with Marta, who was really gentle, and compassionate whilst dealing with myself. Ive got really sensitive teeth. She consistently reassured me whilst dealing with me. Thank You very much

Great experience with the dentist, dental hygienist and reception. I was really worried about having my teeth cleaned as they are so sensitive, but Martha was so lovely and put me at ease. I won’t worry about going to the dentist again!

I’ve been with this dentist for over 10 years and up until two years ago, I’d say everything was fantastic. The current dentist is also nice and I haven’t had an issue with her (which is why I couldn’t give one star). However, unfortunately the admin is shocking! The last 3 times, we’ve been contacted on the day of our appointment and told to come earlier; this isn’t possible or practical at such short notice, particularly for my daughter who is in school. We shouldn’t have to take her out of school because the admin here is a mess. On one occasion, we were told the hygienist had to leave early for something, and could we come earlier? We couldn’t, and 30mins later we got a call to say our appointment had been cancelled because she was sick. It was clear she wasn’t! I had something similar this evening whereby we had allotted appointments times for tomorrow which fit with my daughter’s school (booked 3 months ago) but the text messaging has decided to move it 30 mins earlier. Can you imagine having to call your school to ask if your child can come out early because your dentist has mucked up again?! It’s so frustrating!Unfortunately, the messaging service they use is also a total mess and incredibly annoying. You will get 2 daily texts every day until you book an appointment, even if you are not due. They’ve a silly process whereby you are texted automatically after 6 months (even if you’ve been told to come back in 9). I have been told that you can opt out of any texts or emails, but this isn’t practical as then you don’t get reminders of appointments you’ve actually booked. The only solution is to book something months or even a year away, which can’t be great for their business. So unfortunately, this isn’t the great place it used to be and the administrative aspect makes it an unpleasant experience. I really hope they sort this out.

The dental care was fine. Administration is, however, truly terrible. After my first dentist appointment, I was accused several months later of having not paid for the appointment in full - despite paying the price I was quoted. When I enquired, it became clear that the dentist hadn't even realised I was a new patient so had accidentally charged extra for X-rays. It is easy to make a mistake but there was no apology forthcoming and it was incredibly rude to be falsely accused in this way - especially as I was away on holiday. I've since tried to make appointments for extensive dental work but have never had my calls returned and have now joined a practice where the admin is much friendlier and more professional.

Had a check up with Malgorzata and treatment was arranged for the following week. Absolutely fantastic dental practice, where all the staff are attention and caring. The treatment was painless and I felt at ease the entire time.Highly recommended white dental practice and their fantastic team.

The attitude towards patients at this place is dehumanising, twice I have shown up for an appointment where literally nothing was done, it costs me money to make it to the appointments. To avoid repeating the same mistakes, as I am disabled, I make sure to call ahead of the appointment to clarify what it entails. Every time I call I am rushed and spoked to condescendingly, being treated like I’m wasting their time. Sadly I am stuck with the dentistry indefinitely. Do not apply to be a patient at this dentistry, unless you can deal with being treated like an idiot.

This was my first dentist appointment in a while, so I wasn't looking forward to it!The dentist is amazing!She put me at ease, was very thorough and explained everything to me clearly.I'm very happy that I chose this dentist.

They often cancel appointments and get annoyed when you can't make their alternatives. One of the reception staff is really rude and unhelpful. They take a deposit in advance for hygienist appointments and then wonder why you ask for the deposit back when they cancel on you. Dental appointments are really quick and always end up with the guidance of booking with the hygienist which isn't covered under NHS, so it seems like a scam to make money. Also the hygienist is only there two days a week so appointments are really limited.