Urban Security Systems & Fire

If you need new equipment, a new system, the boss of Urban will help you. If you need the faults from the system they installed, fixed, forget it. It will always tell you it is someone's else fault, the equipment which is now not up to date anymore. A monitor screen kept turning itself on and off which is clearly not right and his reply was it either works or does not. work, it cannot turn itself on and off automatically, all this despite the facts. It went on for two months now working ok! A remote viewing not working (once again) sent someone who was leaving the company the next week. It worked for a few hours and that was it, still invoiced and threatened if not paying the invoice. Very sad!

Urban and there team of excellent engineers carried out a CCTV and Alarm system installation for me at my home and I could not be happier with the service. I would highly recommend!

I found urban security systems &fire very helpful professional polite and caring thank you

What an enjoyable experience dealing with Urban Security Systems.Nothing is too much trouble for Sonia Bachelor Office Manager and Mel Winter Accounts Manager.Andy Lloyd Director with his vast experience has guided me through setting up of my CCTV system with great patience and professionalism.I now know why this company is going from strength to strength.I will not hesitate to use Urban Security Systems in the future and will highly recommend them to all my contacts.

High quality service. Every time I have contacted Urban Security Systems & Fire (and this is a lot due to work), they are more than happy to help. Very friendly, quick to answer and reliable. I highly recommend. Thank you

Reassured and protected with the system installed recently by Urban Security. Great to have a local Sussex Business offer such outstanding service with a genuine and passionate interest in safety and security. The Team at Urban know their product, deliver in the moment resolution with EXCELLENT customer service and ongoing care - thoroughly recommend them and their services.

Perfect help ,The response from the police was no help ,let the criminals slip away .I was attacked by a Black guy, and about 5 female neighbor's came to my aid ,and saved me from been robbed and severely injured, Plus Andy's CTCV kit recorded the whole assualt. So we have the cat in the bag I hope, due to Urban Security, and the brave females' who came to my aid, Thomas Fraser, Invalid and war Veteran age 83

We wanted CCTV and a modern burglar alarm system. The guy came round, showed us what he could offer us, had a very detailed look around our house, told us he was going to quote in the next day or so as he knew we wanted it reasonably quickly… and we never heard from him again. Despite me calling on the phone, emails, speaking to staff members, filling out the web form, etc etc, they just didn’t want to know and never got back to us.Our order was going to be for 4 cameras and 6 sensors, so probably a few grand, not exactly a tiny job. I guess they don’t want to do residential houses? Who knows...Such a total waste of time for everyone concerned, and worst of all, it left us with a horrible disconcerting feeling that a so-called security expert had been inside our house of a couple of hours and went away knowing exactly what our house was like. We even called the police it was that bad.Update: You fail to answer over 10 attempts in contacting you over a six week period, but respond to a Google Review, the first you’ve had in five months, within a couple of days. Yes, the police did confirm that Urban Security are a legitimate company, because you totally failed in proving it yourselves. How am I meant to know about their website? I'm telling the story here of what happened to me and my experience of dealing with your company - what do you expect me to do on a review site! Your refusal to communicate was ringing alarm bells, two different websites (who does that!?), no one answering the phone - we had every right to be concerned.At least you have responded through here, so thank you for your quick response and explanation.