The NWH Group Glasgow

Nicola Barnes, our account manager, is in particular very helpful and responsive to emails. When asked for a cost or supporting documents Nicola is quick to respond and provide the requested information or provide costs and make arrangements for skips to be delivered. Skips are always delivered to site when NWH say they will be. Reasonable costs.

AVOIDAVOID! IT IS THE MOST WORST WASTE COLLECTION COMPANY I HAVE EVER COME ACROSS WITH MY 20 YEARS OF BEING IN THE FAST FOOD CATERING SERVICE.SIGNED UP TO THEM ONLY 5 WEEKS AGO THROUGH CHEAPERWASTE.COM. WITH 2 UPLIFTS A WEEK, ITS BEEN NIGHTMARES AND PROBLEMS WITH THEM BEING YOUR WASTE COLLECTION SERVICE.WITHIN THIS 5 WEEKS THEY MANAGE TO MISSED NEARLY EVERY COLLECTIONS , TOTALLING MISSED 8 TIMES OUT OF THE 10 UPLIFTS IN TOTAL WITHIN THIS 5 WEEKS. NEEDS TO PHONE EVERY WEEK TO CHASE THEM FOR THE MISSED COLLECTIONS.PROMISED TO COME THE NEXT DUE DAY AND TOLD TO PLACE THE BACKLOG OF WASTE NEXT TO BIN, AGAIN THEY MISSED FURTHER 2 COLLECTIONS. AND THIS CAUSED COMPLAINTS FROM NEIGHBOURS DUE TO SMELL AND MAGGOTS CRAWLING ALONG THE STREET.ENVIRONMENTAL HEALTH HAD TO COME OUT DUE TO THE SMELLS AND MAGGOTS CAUSED BY THIS COMPANY KEPT LETTING ME DOWN ON PROMISE DUE DAY COLLECTIONS. THE AMOUNT OF BACK LOG WAS SITTING I HAD TO EVEN ARRANGE A SITE CLEARANCE WITH THEM WHICH THEY EVENTUALLY DID COME OUT TO COLLECT AFTER 3 WEEKS.BUT STRAIGHT AFTER THAT SITE CLEARANCE, THEY MISSED THE VERY NEXT COLLECTION AGAIN.EVEN MY AGENT FROM CHEAPERWASTE.COM , THEM SELF HAVE GIVEN UP ON THEM AND ADVISE ME TO CHANGE SUPPLIER ON MY BEHALF.NOW STILL GOT A BIN FULL AND EXCESS BAGS OF WASTE WHICH I JUST DONT KNOW WHERE TO PLACE THEM, AS ONLY JUST LAST WEEK COMPLAINTS FROM ENVIROMENTAL HEALTH AND NEIGHBOURS WITH ALL THE BACKLOG SITTING ON STREET NEXT TO BIN. AND THE NEXT VISIT WILL BE MONDAY, ANOTHER 3 DAYS FROM NOW, BUT FROM MY EXPERIENCE WITH THEM , THERE ARE A GOOD CHANCE OF THEM MISSING THAT COLLECTION AS WELL!JUST NIGHTMARES WITH THIS COMPANY NWH.NEVER EVER WITH THIS COMPANY.

Spoke to Mandy who had put a stop to an agreement already made by staff after a payment was made. She speaks over you when you try to speak. Very unprofessional. Office staff don't work the hours stated and it seems now are unable to stick to any agreed arrangements. Lots more companies out there that have more affordable skips I'm finding out now after looking elsewhere due to poor customer services. Twice have been let down now for skip uplift.

Excellent service thanks

Very helpful people but a bit full.

Good customer service