Clarins Boots Middlesbrough

Very bad experience with these my wife bought a Calvin kline hoody it had a faulty zip I took it back they first told me because it had no tags they couldn't return it then I made them aware of my consumer rights to wich they then said it had been worn I said yes it has been worn and the zip is faulty the manger then told me it had been washed wich it hadn't they refused to change it I have since contact Calvin kline wich have informed me they don't make hoodies like that and the hoody is counterfeit,and that the people in there actually work for sports world there a scam and im well vexed enough to go in and kick the face off the little rats