OYO Star Hotel, South Leicester

AVOID AVOID AVOIDWould give 0 stars if I couldBooked a one night stay months in advanceReservation cancelled less than 48h before by voicemail and no suitable alternative offered leaving us nowhere to stay after having booked transportPhoned and the customer service was extremely poor kept saying it’s secret why they have to cancelOffered me alternative but I had to pay another 138 pounds despite it being their fault

The most basic hotel I have ever stay in!Lights did nor work nor the soap dispensers, Kettle did reach the socketTV you need to login via your phone or laptop which I presume you need to pay! Leaking toilets, mildew!!!

Cancelled my booking 2 days before I was due to visit. Very poor customer service and the story I was given appeared untrue. Avoid unless you want to change travel plans at late notice and be massively inconvenienced.

DO NOT STAY HERE!Venue has a completely different name to what was advertised on the website I booked on.They take illegal copies of your ID on arrival for “police purposes” what they don’t tell you is they do not comply with GDPR and they store this information indefinitely instead of destroying it like they should.Room was dated, disgustingly dirty and tiny.It’s advertised they have Air Conditioning but they don’t even have windows you can open when it’s 30 degrees outside let alone providing you with a fan, but it’s ok because they have fans to keep themselves cool behind the reception desk.Oh and I hope you like people being able to just walk into your room because the rooms don’t have door latches or locks that work properly!

On arrival we were informed that there was no hot water in the rooms. The sign outside (which I assume should have had the name of the place on) was broken.I found an insulin pen in the foyer and handed it to the girl stating that it may be very important to whoever has lost it but she just looked at me in confusion.They had tried to shove a king size duvet into a single duvet cover.The bathroom hadn't been cleaned.Overall, very expensive for very little.

The worst place I have ever stayed i would not recommend using this hotel at all. Ladders in the hall way rubble in car park and it smells like people smoking in the hotel as well. Blocked drain in shower so you get to bath in every one eles yuk. There's a list I can go into but I won't

The hotel was filthy, there was a pile of toenails in the middle of the room, it was noisy. The receptionist would not provide a receipt for our stay so can't even claim the cost back. Awful, awful place

The staff were friendly and polite, though the loud TV downstairs running through to what seemed like midnight at least could be a problem for some people. On arrival we were informed that there was no hot water. There were no signs to indicate we got to the right place, everyting felt hugely dated, especially the rooms, with worn brown carpet, what seemed like second or third hand beds. Fresh pillows and duvets, but the bedding was not of a typical hotel quality. Pillows were mismatched and uneven, and only one pillow per person. One chair, no TV, no bedside table or bedside lamp. Toilet seat was broken, bath generally dirty, and polystyrene cups to make a drink if you would like. There was a single size duvet cover on a king size duvet, and the cover itself was ripped. It's heart breaking to leave such a bad review, but hopefully it gives the owners an indication of what to look at, because you can see from everything they're doing, they're really trying, it's definitely a work in progress. It's a comfortable place to stop in if you're looking for no frills, cheap as chips accomodation.

Like the customer last month my room was cancelled with 3 days notice. 3 others in our party had their room cancelled with 2 days notice.No explanation offered.Do not book this hotel, a confirmed booking is clearly meaningless.

Stayed for one night there and whilst a fair bit of refurb is going on to update the hotel, the service and help from the staff was great. I came with a motorbike and they went out of their way to help store the bike overnight safely. So can’t fault them for that. Looking forward to seeing the hotel fully fitted out, but will come again in the meantime as the service from the staff was great.