Ivy Court

I went to play cards with a friend of mine. We were welcomed by staff and shown around. Having worked in residential care I was impressed by everything I saw and experienced.

My father has been at Ivy Court since March 2016 so over 5 years now, following a serious stroke. I have seen many changes in staff over those years and many managers. Throughout everything I have never doubted that my father's well being and care has been paramount. He has huge health issues and staff are always caring and helpful. I fear his time at this nursing home may be nearing the end now but my siblings and I will be forever grateful to the staff at Ivy Court for everything they have done for him over the years. I wouldn't hesitate to recommend this nursing home.

My precious Mum has been looked after at Ivy Court Care Home since June 2019. As a family we feel at great peace knowing Mum is in such excellent, expert and caring hands. The staff are lovely and since the new manager Alison came on board the home has gone from good to great. During this past year of incredible stress for all, the home have been incredible at keeping the home Covid free - sacrificing their own social activities outside of work to safeguard residents and colleagues - and we have been so thrilled to have regular Skype calls with Mum. We were also able to visit in person (socially distanced, PPE & screens in place of course), when lockdown restrictions allowed, and the organisation of these visits has been impressive. I am thankful daily that my Mum is in the excellent and compassionate care of Ivy Court. I whole-heartedly recommend this care home.

We have had dealings with Ivy Court Care Home since May 2019, We were in the unfortunate position of my father having had a massive stroke which left him needing 24hour care and he previously to this was my mothers carer as she has Alzheimers.So we needed a care home that could cope with both their very different needs and most importantly we wanted them to remain together in the same care home, whilst getting the right care for each of them.Ivy Court fitted this bill perfectly, the minute we walked in the door we knew this was the one! We were greeted immediately and shown round, every member of staff that passed us, said hello and even stopped for a chat. The facilities are just incredible and in fact it really is more like a hotel. The corridors are wide and everything is spotless, every room is nicely decorated, the bistro area is just perfect for not only the residents but for relatives visiting and such a fantastic garden for them to spend time in.Over the last 2 years we have visited too many times to mention and never once has there been any issues.The management and staff cannot do enough for you and any questions are all answered. The food is incredible and very varied, the chef goes round and asks the residents what they would like and any dietary requirements are all dealt with seamlessly.The activities team are out of this world!! they are incredible with the residents and get them all joining in, something my mother particularly likes to do. They do baking, colouring, knitting, flower arranging, exersize, dancing, pampering and so many other things far too many to list. But there is always something going on. They have outside singers come and entertain which seems to be very popular, as well as family events.There are trips out which are always looked forward to, but obviously due to the pandemic things have been a lot different.We have been extremely impressed by the way they have handled the Covid pandemic. Although very sad we couldn’t visit, their priority was the safety of all their residents of which we totally agreed with them. They not only upped the activities for them, they arranged for families to have wassap / zoom calls so we could always keep in touch.Very sadly for us my father passed away a couple of weeks ago, he in the end received palliative care and in our opinion the nursing staff & all staff could not have done any more. He was made as comfortable as possible and we were given updates at every change, he was never in any pain.There are not enough words for us to express how grateful we are for how they treated my dad and mum at this time and in turn us. They were and still are so good with my mum as she really didn’t grasp it all. They were always at the end of a phone and the managers door was always open!Since my fathers passing they have been keeping an excellent watch on our mum to make sure she’s ok, and she’s got company.Ivy Court is just incredible and there is not one single thing we had or have any concerns about. They just naturally go the extra mile.The management and staff are just the best from the top to the bottom. Its lovely to see and be a part of, its like home from home!Our decision 2 years ago was one of the best we have ever made!! Thank you all the staff at Ivy Court, we cannot thank you enough!!!

My Father has dementia and after much searching care homes, decided Ivy court would be the best care home for my dad. My Mother decided a short rest bite weekend would be ideal to see how the care home operated and how my dad and my mum coped. Ivy court is beautiful and very much has the feel of a hotel . Dad was checked in and taken to his room which is also beautiful , however when my mum decided to leave she searched around for a member of staff. As my dad was confused we expected a member of staff to help him settle in. The receptionist searched for a while , perhaps as this was a weekend there was only skeleton staff, but the care home was far from full , with only 14 of the rooms for dementia in use. My Mum came away sad and worried dad was mearly going to be left in his room alone. We felt that our expectations for the level of care was misleading and my Mother decided to collect dad in the afternoon as she felt worried he was still alone. The care home is at the top end for prices which is what we felt would provide excellent care and attention for my dad. We asked for a partial refund , as dad was only there for around 4 hours and , to be coldly told no

As a new member of the Ivy Court team, the holistic approach to the care which residents receive is phenomenal. Person centered, meaningful and with widespread core values of fulfillment and enjoyment, the residents needs and choices are at the forefront of all that is planned as activities. The home offers social events, physical exercise, arts and craft, music therapy, mental stimulation, Holistic and spiritual support, sensory stimulation and fully supports all types of important family communication through all technology and platforms. This is a full and varied program and delivered by wonderful people. The extra support for the wellbeing of both the residents and their families during these recent tough times have seen the very best come out in all.The past should not cloud the present and the very positive future direction of this amazing home and all that work within. I always truthfully say if I had a grandparent needing care, this would certainly be the place I would want them.

The care under Alison's clear leadership has been impressive, transparent, professional and above filled with real kindness. Processes to safeguard residents and staff around covid were outstanding with decisions on access - difficult when emotions are fragile and people are fearful - clear and well considered. Above all, the thoughtful and dignified care at the end of mum's life for which my family will alway be grateful. Thank you.

If you are reading this I am sorry as the probability will be high that you are about to embark on a stressful and emotional journey for a loved one.Our Mum, suffering from Dementia, was at Ivy Court for two and a half years; the family paid all the fees as the “means testing” process precluded the possibility of any external financial assistance.On the surface we were highly impressed with Ivy Court; who wouldn’t be? It’s a modern building standing within pleasant grounds and accommodation wise our Mum had her own room with telephone, TV, en suit – perfect. As ”kids”, we wanted the best for our Mum, as indeed anybody would.I am sorry but throughout the journey of my Mum’s stay there I just saw Ivy Court as a huge money making machine; turn over in staff was huge, (invariably agency personnel), negating the possibility of any meaningful dialogue with regard to our Mum's progress, (or more specifically, decline). Patients were left unattended for long periods of time in the lounge, alarm bells were often ringing unattended from patient rooms and year on year cost increases were tiresome. Toward the end of our Mum's journey fees were approaching £5000 per month.After a while we became much desensitised to the whole experience of visiting our Mum, (it’s the only way we could cope, she no longer knew any of us and could not communicate in meaningful fashion)When she decided to leave us, not one member of staff came to her funeral so please proceed with caution regarding “claims to care”.I’m sorry but Ivy Court, I think you capitalise very well upon people’s misfortune.Well - as an addition to this thread, you will now see the copy and paste" response from the "owner""

My dad was in this care home for 16 months, the first couple of months were fine, however after that, lack of caring, acted like the residents were a burden. Did not listen to us when we requested dad sees a doctor. The manager lacked care and empathy, some of the staff were fine, but others were rude and unhelpful. Dad was sent to hospital on a few occasions on his own and was confused until we arrived. I would not recommend this care home to anybody who cares about their family and want them to be looked after. Keen to take the money, but not keen to give the care.

Lovely care home in Norwich offering clean spaces and lively sense of community. The dementia offering is particularly good. We'll done to all the staff.