Timpson

I am pleased to say excellent customer service does still exist. The lady at Timpson’s was so helpful when while out shopping my boot heel came away. I can’t thank her enough…this is my number 1 place to go in the future.

I just wanted to say a huge thank you to Patty at your Timpson store in Caterham. She offered advice about changing the front soles of my boots, I’m glad I did that as well as the heels. They look like brand new shoes as she also managed to do a little paint job on the heel as well! She really is very kind and caring, please do pass on my thanks to her. She’s a credit to your store!

Friendly lady welcomed me with a big smile. She fixed my bag in only a few minutes even though she was very busy. I would recommend this shop to anyone.

Great costumer service. Pattie has a great sense of humour and is extremely professional. My experience was with shoes and I couldn't believe my eyes when she transformed my old shoes into brand new. Will def go back with my summer shoes this time.

Useful shop, well located with excellent wares. The staff are attentive, friendly and really go the extra mile. Couldn't recommend enough

Patricia was fantastic and very helpful in sorting my fossil watch battery out! Thank you :)

Thoroughly delightful, warm, friendly and extremely helpful Lady works here and for such a small shop, it was a pleasure just coming in here. Rarely do you feel quite so genuinely welcome in most Shops, Restaurants or anywhere.Really couldn't recommend a shop more than this one..

The new lady that works in there has given me the best customer service in a good few years. She made me want to bring all my old shoes for repair that I thought where long lost. My wife's Prada shoes had a huge hole and no one ever could repair it, and she did warn me it wouldn't be guaranteed to be fixed but only after a few days I got a phone call from Ms Patricia with the amazing news. The shoes were AS NEW and the price charged was TOO generous. Me andy wife will be coming back to Patricia very soon, and to be honest, as long as she continues to work there, Timpson has gained a loyal customer. Cheers to great customer service!

Fantastic service and really helpfulWent out of her way to make sure my keys were correctWould highly recommend Patricia and this Timpson shop in Caterham.

Patricia is always so friendly and helpful - advising the best options, whether it's shoe repairs, shoe accessories, keys, or key accessories. When she didnt have the right key blank, she did the best she could with what she had - offering me to try it FOC (because im a regular customer) and pay her if it worked (which it DID!!) Nothing is ever too much trouble.I generally prefer to support small local independent businesses, and over the years, I'd never had a had a good impression of Timpsons. This was because Staff didn't seem to have the knowledge and experience of independents, or to have the same commitment, interest or passion. Single handedly, Patricia has changed all that. She works hard and deserves recognition.