ESE Direct Ltd

I have been dealing with ESE for several years now and I have to say it is a refreshing change to deal with a company who not only has a great product range, but also understands the meaning of good customer service. I mainly deal with James but all the staff I have dealt with have good product knowledge and are happy to offer help and advice. All enquiries are dealt with quickly and professionally and deliveries are quick and pain free! (A major consideration when delivering to multiple sites which aren’t always easy to find). I have no reservations in recommending James and ESE.

Ordered some bins a few months ago and delivery has been challenging but hats off to Michelle Melton, Customer Service Supervisor who took the time to follow up on delivery and give honest and realistic information. Great to see that good customer service is alive and well in Norwich!

I've ordered various products with ESE and never had a problem. It's easy to call up and speak to someone, discuss price and other options. They alway offer alternatives if they don't have what you need.Delivery is swift and any delayed items are communicated. This is the same if you need to arrange a return.Happy to recommend to people!

We have been using ESE Direct for over 5 years. James always responds promptly to my queries and supplies a competitive quote & delivery is usually a couple of days. I can't remember ever having any problems with either the goods or the service.

We have been using ESE for around 1 year now. I mainly deal with James. They are super quick in any response to any orders and his saved the day on more than one occasion acting promptly to any orders i place. We have never had any issues with late deliveries or anything wrong with what i order. I'm so grateful i found them when i did. Great company and i would recommend anyone to use them.

We have ordered products from Ese many times, service is great, and our Account Manager is very helpful and supplies us with great value for money. Recently we required an order to be delivered with sort notice and they didn't let us down. I would highly recommend this business.

Ordered warehouse pallet Racking. Good price including install.Delivered on time and installed by professional team.Good service and follow up.

I've been using ESE Direct on and off for the last few years, I will definitely being using them a lot more now. Great company to work with, very competitive with their pricing.

We use ESE Direct at our roofing company and usually speak to James Lincoln, who is helpful and courteous, always very quick to get back to us and provide us with information. We have built up a great relationship with James and know we can always rely on their loyalty and competitiveness on cost also. They also do a wide range of products and will try to source supplies for us when we are searching. Impressed with their service.

I have been working with ESE Direct for the last 6 months. The team go above and beyond. I mainly deal with James in sales who is very knowledgeable in all the products. If I have any questions he is more than happy to help and point me in the right direction.I am always given the best competitive price and kept up to date on lead times. Communication is second to none, queries are dealt with efficiently.I have also had dealing with the customer service department, where I had a slight issue with one of the products I had purchased. This was also dealt with promptly and efficiently with the replacement item arriving the next day.All the guys at ESE Direct are very friendly and professional and great to work with. I wouldn't hesitate in recommending them to anyone.