Scrivens Opticians & Hearing Care

Wernt clear that the treatment was £60. Shocked that a 20min procedure costs this much.

I'm very disappointed with the service I received from Scrivens Opticians. For starters, I made an appointment online for my three children. After waiting for weeks, someone called me just before the appointment to cancel the dates booked, with no credible reason(s) given. We rescheduled for another date in June (over a month after the first appointment date). After the appointment, the glasses took about another ten days to arrive at the store, and we had to make another trip for the fitting. To our surprise and dismay, there was no optician available to see us. We waited for some time on the shop floor and were told to go and come back. We went away and came back and still no optician available but behold, about four or five people were working around in suits on the shop floor. It appears there are many cooks in the kitchen, but the food is not great.We eventually left the shop disappointed with no glasses after they had since taken money from us. It appears they are quick to take the money and less keen on delivering the service people pay for. The delay meant that i missed a meeting with a client and fees lost.My wife even went there a few days later with the kids to collect the glasses. Still, unfortunately, they came back empty-handed as there was no optician to see them.Up to this day of writing this review, the children have still not received their glasses. Overall, disappointing service, no apologies from them, no phone call, and no concern for their customers. I will warn my family and friends not to use this company.

Very friendly staff who made getting contact lenses an easy and stress free process. Good value and I feel very well looked after!

Great staff, great service ty.

Amazing customer care! Out of the three opticians in Didcot they were the only ones that took time to help with an emergency eye issue. Thank you for your patience and valuable help.

First class service, staff are friendly and they were fantastic with my autistic grand daughter.

I had an eye test there middle of December and ordered a pair of contact lenses. I was told that I would have them on the 2nd of January but a day before or the same day I was supposed to go and get them I was phoned by the shop and was told that they don’t have my contact lenses and that they would be ready on the 11th of January. I went there on the 11th and surprise - no contact lenses!! They did another eye test instead (can’t really understand why) and told me after that I should have them “any day now” and that they will call me to let me know. I waited for about 3 weeks and no phone call. I called them and asked about my contact lenses and they said they are sorry and that they think that my contact lenses went to another shop of theirs and to wait for another few days till they will get them there. I told them that I don’t want them anymore, that I don’t trust them anymore and that’s when the lady I was speaking with said “Ok” and hung up, no sorry or even goodbye. Very rude of them, very unprofessional.After all this time I wasted with them I decided to go to another shop near by - Specsavers. I went there for another eye test, I explained to them everything and the optometrist said to me that I can still use the prescription from Scrivens if I am happy. I said ok, I gave them the prescription and they ordered my lenses. After a week I got them and I tried them on but something wasn’t right. My right eye was hurting a lot, like a very bright light was going straight into my eye. I went back to Specsavers and told them how I feel and they booked me in for another eye test the next day and that’s when I found out that the prescription I had from Scrivens was all wrong. Now how is that possible?! I am totally disgusted by the lack of professionalism from the Scrivens team. I would never recommend them to anyone!!!

Never an optician available, expensive, make multiple errors (incorrect prescriptions and manufacturing errors) and glasses took weeks to finally arrive. Complain and they couldn't care less - they have your money which is all they care about.Avoid like the plague.Update: asked to contact customer support email after they read this review. We had already done that THREE times with ranges from no response to replies which fobbed off any complaints with a Scrivens cant be bothered" attitude.What a pointless company."

Looked for my notes under the wrong name. Broke the count the dots" eye test machine. Couldn't take a card payment. Took an hour. Optician was great though. Assistant manager having a bad morning?"

Sadly I ignored the plentiful negative reviews about this company's terrible after-sales service and shopped with them anyway, in an attempt to avoid Specsavers and Vision Express, who's service also seems to be at an all-time low as they are focussed on sales only and not the customer, which in 2019 is an extremely archaic way to approach business.Scrivens unfortunately have followed suit, and made the decision to refute my complaint, as hiding behind a vague and general disclaimer has saved their sales figures this week. The true measure of customer care is after the sale has taken place. The manager was my best friend when I agreed to pay £429, but as soon as I was dissatisfied with what he had pledged to me, he played a game, playing the 'disclaimer' and 'head office said no' cards repeatedly until I had to leave the store and go back to work. The essence of great customer service is to empathise with the person and not only the problem, however unlucky for me he was interested in my £429 only, and used every trick in the book to get rid of me. The lasting affect of my experience will be to deter my friends, family and colleagues from using this company by all means available to me. Poor show Didcot branch.