The Appliance Store Ltd

Unfortunately we are unable to give a minus rating. My wife ordered an oven and waited over three months for delivery only to be told it was entirely the wrong colour. We then went to the store having given them time to reorder only to find out nothing had been done. My wife then told the staff member who was dealing with the order it had taken her no more than ten minutes to find a replacement that was due for delivery in seven to ten days. She was then told by this person in a very sarcastic manner “good luck with that”. I am delighted to say that what took the appipliance store over three months to get the wrong item has taken the new supplier Donaghy Bros THREE DAYS to deliver the oven and it’s exactly what we wanted in the first place.

I purchased a new Whirlpool 12kg washing machine December 2019 from this seller via Amazon. But when it arrived I discovered in my opinion it was a used machine poorly disguised to look new. - badly scratched drum, photocopied manual, only 2 loose drum restraining screws instead of 4, battered electric cord, scratched rear panel, packaged in non manufacture's amateurish wrapping... and it did not work properly. Amazon arranged a refund. BEWARE this seller

Ordered a washing machine via Amazon. Two days later at 8am the machine arrived. The two delivering it took the old built-in machine out, installed and tested the new one. Left the whole area clean and tidy. From beginning to end a seemless experience.

Bought a dryer from the store was delivered 2 days later with the option to dispose of the old oneBrilliant service and price

Ordered a whirlpool tumble dryer Monday 4th 0ct 2021, paid £36 for next day delivery. The following day, the 5th of Oct I called to advice the product hadn't arrived. I was told a credit for the next day delivery would be credited back to my account and that the appliance would definitely be delivered Oct 6th.yet again a no show. I've phoned the company a least 20 times, but no answer, emailed them but no response. They've taken nearly £1000 pounds from my account. I can't get any responce. Please can anyone help. So worried.

It’s absolute mess!I bought a fridge freezer from Amazon using this store , Showing next day delivery but waited 15 days and I decided to get a refund but the operator refused to issue the refund.Never buy from this store againAO is much better store

Placed an order through Amazon on the 20th of March to be told on the delivery day that it is delayed. So six days to sort it out and still it’s delayed. I won’t be buying from this company in the future

Ordered a machine from Amazon from this company on Thursday 19th due to be delivered Tuesday 24th. Now been told it won't be delivered until Thursday 26th although The Appliance Store are advertising free delivery on 25th through Amazon. A phone call to the company blamed Amazon so wasn't really much use. One cancelled order!

Ordered a Bosch series 4 washer from theappliancestore, after seeing good reviews.Received it after a short delay with delivery company which was sorted out very satisfactorily by Nick.Washer arrived well packaged and immaculate. Great price, good customer service and highly recommended, thanks again Nick.

I had the best customer experience without leaving my home. I rang up for a new washing machine and a quick delivery as my machine had blown. I described the machine I had , size of the one I had etc and got a call back in less than an hour with options. I had my new machine delivered the very next day, installed and old machine removed by them. No messing about, no fuss and lovely staff. This was by far the best buying experience I've ever had. I would highly recommend this company to anyone. Thank you.