Thrifty Car and Van Rental Brighton

Poor customer service. Been waiting 6/7 minute when staff were chatting themselves behind the counter. I have been told book via website when i have all documents with me. There is enterprise car rental just 5/6 walk from them.

Really not sure why such low rating. I was greeted nicely, brought all my paperwork with me so didn’t take long at all. I arrived 1 hour early as decided to drop a car early next day anyway and it was not a problem. The price for automatic was the best I could get, way cheaper than well known companies were offering! And I got absolutely lovely new BMW 116. I loved the car! Drop off was quick as well and deposit came back through within 3 working days. Everything was perfect. Thank you Thrifty cars I will be coming back again!

Very polite and helpful people. The place is very convenient, just next to the railway station and easy to get out of the city. I found it through internet as the cheapest choice in Brighton, but it turned out to be very classy! Beyond expectations! The cars are really carefully attended and are as good as new. After the delivery, they examine thoroughly the car, justify any damage made by the client, as they should do. My experience was very good! Weldone!!

Absolutely shocking customer service and clear to see when the manager is rude and dismissive! My car was not collected when requested and then a month later I notice a charge on my credit card. When calling to find out why they have charged my card I was told it was due to damage to the vehicle which was completely false. There was no damage inspection completed upon collection and no way that I caused the claimed damaged. I actually doubt there was any damage and it’s just a way of boosting their revenues... They were unable to provide proof/evidence and instead claimed it was covered by their terms and conditions! They further claimed to have made multiple calls and sent emails, which is also a complete lie! Totally unhelpful so instead I just raised a simple chargeback with my card provider. Will never use Thrifty again based on the totally appalling behaviour of the Brighton branch and will be cancelling a corporate agreement have too. You have been warned, do not use these con artists.EDIT: After complaining to the insurer who provided the vehicle, who raised a complaint with their corporate team at Thrifty the “damage” was reassessed and it was confirmed that it was general wear and tear and that I should never have been liable. Further more also confirmed that the branch did not complete their collection processes correctly. Refund received and on the back of this I have terminated our corporate rental agreement (worth £20-30k annually) that we held nationwide with Thrifty. Hopefully this is a lesson to the Brighton Branch not to screw over customers.

Took over £200 from my account without authorisation. Van was being provided by third party insurance as non fault claim. No phone call or anything explaining. Tried to call as soon as I noticed but closed for the weekend.

A nice new car, but very unhappy about my credit card being fully charged for the damage bond BEFORE even taking the car out of the depot. If using a foreign card you will be out of pocket due to currency fees and fluctuations and you won't have the use of that money whilst on holiday. Thrifty Brighton also do not immediately refund the bond on return of the undamaged car. Why they can't just process a pending payment like every other car rental company is a mystery to me. Polite customer service but the speed of service is unusually slow on picking up and dropping off the vehicle.

Ive rented a lot of cars through Thrifty Brighton and all have been excellent. Every single car has been really well looked after, low mileage and are current/new models. Each of the staff I’ve dealt with have been really friendly, sometimes there is one person in front of me at the desk but it never takes too long to be dealt with. The only drawback is getting in/out of the garage when it’s busy but ask for help if required. Remember your proof of address etcMy ‘go to’ for car hire in Brighton.

I have to be honest, 100% unimpressed and dissatisfied. From the moment I walked in and got greeted (eventually) by a scruff in jumper and jeans (assumed vehicle cleaner) with 'someone will be with you soon mate' that started things for me and left me under no illusion as to how they would end up.Hired a BMW 530 Saloon 'luxury' car. From arriving to leaving it took all of 40 minutes as the team seemed far too concerned about cleaning a vehicle for a customer who wasn't even there yet, leaving me waiting looking at my car blocked in. I made an observation after a further 10 minutes or so that perhaps having paid the money and being that my car was there waiting, my car could be pulled forward and then they could clean the other car?! The lady working here didn't seem to understand my advice of customer service efficiency, it literally went over her head and I was lucky to get a grunt of acknowledgment.Staff are rude, haven't the first clue of customer service or priorities, including operational planning for vehicles coming in or out alongside cleaning and prepping.Enterprise are just up the road thankfully and in fairness, I've always been greeted by someone smartly dressed and at least addressed by my name or Sir (not Mate!)I would urge people to steer clear of this branch. If I rate them highly on anything, it's being very good at being utterly useless and disorganised.Safe to say, despite friends and colleagues suggesting not to use his branch, I have now had first experience as to why. I shan't be back!

Staff are pleasant and trying their hardest but there's not enough of them and it's generally chaotic. I've visited three times and received my car within 15, 30, and 100 minutes of walking in the door. During the waits I've witnessed some pretty angry customers and some stressed staff, where it was obvious that delays weren't the only problem. Having said that, I've always got what I paid for or something better and the staff on the desk aren't the ones at fault and deserve praise for doing their best under trying circumstances.

This is the third time I have used Brighton Thrifty. I went back the 2nd and 3rd time purely because I had such great customer services on my first visit. I was looked after by a gentleman called Miguel. He is awesome. He looked after me so well. I'm sure thrifty know this, but you are super lucky to have him work there. Miguel you are the best. Thank you for all your kindness and help.