Malmaison Manchester

Hotel in an identity crises.The ambience and decor in our room was bizarre. The bed is luxurious, cozy and mature, while the terrible art work and industrial style wallpaper feels totally inappropriate and cold.The television was about 15 years old, no smart tv, no mini bar in the room. The bath plug was broken and the heating didn’t work.Our room was supposed to be one of their premium suits.Food was good though!

Absolutely terrible service in the restaurant. I had steak and probably got the best option as, at least I got chips - it doesn't say that on the menu. My partner ordered fish and it was an overcooked mess without anything but a fish! I guess it's what she ordered but £27 for a fish we were expecting more - or at least know that I was to get sides and others weren't. It also arrived and plonked down on the table whilst we were still eating starters. Despite letting the waiter know it was still plonked in the side.Stayed in a suite. Lovely sized room but needs some attention.

The reception staff could have been a bit more friendly and welcoming. Requests for hypo allergenic pillows, slippers etc required repeated calls before our requests were fulfilled. Rooms are very dark and not very good for applying makeup or drying hair. Bathroom floor was absolutely filthy too!The breakfast was OK but not worth the £16 charge as there was a limited cold selection. Hot food selection was much better though. Location is excellent to enjoy central Manchester

Positives: Bed was very comfortable, really good central location for Manchester. Nice cocktails in the bar downstairs.Negatives: The room was tired and grotty, especially the bathroom as another has said - the shower knob also fell off then we tried to turn it on! Cleaning could be improved, hair all over the floor and we found half a rotting lemon slice in the cupboard -yuck!Breakfast was okay, but definitely not worth the cost - you're better off finding a cafe or ordering in.

Hotel is in a great location for Piccadilly train station. However, our room - and I would say the hotel in general - is looking tired and in need of renovation. We paid £170 for one night and the room had mould in the corner of the window and marks on other parts of the wall. Bath had no plug but reception did find a replacement quickly after the issue was raised. Reception staff were helpful and friendly. Would not stay here again for the reasons outlined.

The best way to describe our room is dirty, broken, more dirt also mould.No towels, phone broken, food was cheap, no allergens information. Staff arguing… After 15 years of staying at the Mal hotels, no more for us. Offered a free stay and they booked the wrong hotel. Now being ignored. Numerous emails no response. Says it all.

The room was awful, really truly the worst I’ve stayed in for many a year. Battered, appalling decor and tiny. The room should have been refurbished 10 years ago and despite staying at The Mal in Manchester many times we were given the worst room ever which was a shame as we were there for 2 nights to celebrate a significant birthday and to see Peter Kay. Work was being carried out and as I prefer to use the stairs this involved stepping through piles of sawdust which remained on the stairs for the whole duration. Such a shame when it used to be a pleasure to stay in a hotel we enjoyed.

Faultless. I stayed here one night with work and it's the best hotel I've stayed in. The rooms are beautiful. There's everything I needed. The bed was the most comfortable hotel bed I've ever had (though I like a soft mattress, so others I was staying over with weren't keen). There were thin pillows, thick pillows, medium pillows to choose from, to get an optimum pillow height.Plenty of tea, coffee, hot choc and biscuits.Great set up for getting ready with a light up mirror and desk/dressing table with sockets for straighteners. Seems obvious, but so many places I stay dont even seem to consider the layout, with sockets nowhere near mirror etc.There was also an iron and ironing board.There were many lifts, so waiting for a lift was never an issue.Finally, the breakfast. Just fabulous. The service was amazing, the lady serving me was so happy, nothing was a bother. There wasn't loads of choice on the continental (couple of pastries and a couple of cereals, lots of fruit), but they did hot breakfast to order. Everything that came out looked beautiful, the Eggs Benedict in particular looked amazing (though I only had hash browns, they were very nice).I would always opt for this hotel chain in the future where work budget allows! And would treat myself to stays here with my partner in the future too. Highly recommend.

We decided to add an extra night in Manchester and booked Malmaison. Reception were very welcoming and we were given an upgrade on our room, which was not expected. The room was fantastic and so were the cocktails. We will be back. Thank-you so much.

Just returned home after a wonderful stay at Malmaison. Staff were super friendly and helpful, especially the guy on security and the member of staff taking care of the restaurant. Had a great birthday weekend here, enjoyed treatments from the spa, everyone was lovely and made us feel super relaxed. We loved sitting at the bar, enjoyed some of the bar snacks and there was a nice atmosphere. We later enjoyed a meal in the restaurant. The only downside was that the vegetarian main course options were a little underwhelming and the rooms could do with a bit of a refresh.