Elements of Serenity

After visiting a number of bridal shops and trying on various dresses three times bigger than my dress size. I had to accept this was standard across all bridal shops.Generally bridal shops only stock size 12 and size 20.I purchase a sample dress from here. I was informed about a hole at the waist line and a lose button.However when I got home and inspected my dress I had more than one hole in my dress.I also purchase an underskirt which the shop assured would be posted to me in my size. I am a size extra small / size 6.I waited 3 weeks having to follow up with numerous phone calls. I must of called 5 times! No one answers the phone.My underskirt arrived today and shockingly it’s in a size medium!!I have tried to contact this shop on numerous occasions and no one answers the phone!!I will not be recommending this shop to anyone.My advice to anyone reading this is purchase a MillaNova wedding dress from an alternative stockist!Please note: The owner never called me.

I bought my dress from Elements of Serenity a few months ago and am so very pleased with their service. Danielle was so lovely and attentive to my needs allowing me to take as many pictures and as much time as I needed. I didn't feel obliged to commit to buying a dress and not once did I feel she was trying to make a sale! I placed my order there and then and my dress arrived in the exact time frame Danielle gave me.Danielle was very helpful helping mechoose and order accesories like my veil and petticoat.The dresses at Elements of Serenity are so beautiful yet very affordable. Highly recommend and can not wait to wear my dress!

Elements of serenity is a really lovely place to go if you want a relaxing massage.I had a a full body and I came out feeling like a new person.Nothing was to much trouble. I will definitely be taking another trip back there.

I'm over the moon i have found my dream dress here. Staff were amazing , 5 star ! Thank you ladies!

Fabulous service and purchased the most beautiful Millanova dress. SO HAPPY!!

I had a microdermabrasion facial today with Rhian (I’m sorry if I spelt that wrong!) - I have had these facials in the past and I can safely say this is the best one I have ever had! My face felt brand new! I had no red marks, no irritation and you couldn’t even tell id had it done! My face looks brand new and my skin is glowing. I cannto believe the difference and I will be back each month! Highly recommend!

I booked in about a month ago to go and try one of the beautiful looking milla nova dresses I’d seen online. Upon booking I asked if there was anything I needed to bring or do and they said no, just come along and enjoy, baring in mind this was the first time I’d ever attempted to try on some wedding dresses, I thought great, nice and simple :).Today I drove 2 hours from Portsmouth all the way there, my initial thought of the shop was it looked quite strange in an industrial type estate but we will give it a go, there was a guy in the window at the front desk, talking to the lady, she sent us through and told us to have a browse whilst they finished their conversation, she came in and he continued to hang around outside the room whilst my mum and I were looking through the dresses, which I found A bit strange.As we were looking through we noticed they were quite small looking, I am a size 16. The lady (sorry I keep calling her that, I can’t remember her name after the stress of the day) said that they were a Ukraine size 14 which was equivalent to a uk 12, and this was the biggest they went up to. She also said that she apparently ‘even struggles to fit in these dresses’ making me feel as if I was much bigger than her when I would say there was only about a dress size difference. Then the guy called her out the back and reminded her of another shop down the way which stocks the bigger dresses! Luckily I found this quite funny and explained that we had drove 2 hours to look at these particular dresses, I was from Portsmouth and getting married in Dorset, I wouldn’t ideally choose a dress from Swindon.She did apologise for not being able to help me. But not for the fact that really this should have been mentioned. I didn’t think to ask, why would I? I’m not exactly a large plus size, and no where could I see in the details that this was stated. The whole day was a complete waste of time and fuel.These kind of details should really be mentioned to potential customers before they get there.