The Lambeth Street Surgery

This surgery is a joke, you get late 10 minutes and your appointment is cancelled, fair enough.But then they keep you waiting for an hour when you on time, whats the excuse?Not happened once but this is the third time now.Patients take 30 minutes break from work to visit surgery but they bot bothered, not interested in you.Zero star, soon will need new managment before no patient is left at surgery

Dr Nabil Isaac is a poor excuse of a human being. It’s no wonder the rating for this surgery is so low. He’s horrible, rude, and has a terrible bedside manner. He has absolutely no grace or decorum that a doctor should possess.A lady in the waiting room asked which Dr I was seeing, and when I told her she told me to turn around and walk out of the door because of how badly he’d treated her in the past and how he’d given her medication she was allergic to. On top of that, it sparked two others in the waiting room to say they’d both requested another dr because he was awful.Then I met him and had the worst appointment of my life. A horrible, rude person.

A joke of a doctors surgery, they mis diagnose at such an incompetent level it's any wonder how they are still running, and they refer you to accident and emergency when they can arrange for appointments for xrays saying, and I quote, it's an A&E problem" which is a disgrace as our REAL doctors and nurses are being worked to the bone due to the pandemic and backlog of patients. I would highly recommend either this practice is shutdown and the current patients leave or they have entire change in personnel from the receptionist who are making decisions way above their pay grade to the so called General Practitioners who are getting paid way too much to fob their patients off. I am saddened by the shear lack of empathy and professionalism shown by this practice and will be registering to a more established and reputable practice with staff who know what they are doing and actually care for their patients. If any of the staff members read this and would like to further discuss why they are so incompetent at their jobs my input is find a new vocation preferably not in patient care."

Absolute shambles, you can keep complaining, writing letter, ringing and it will make no difference what so ever! They dont phone through your repeat prescriptions, which is such a massive problem when some of us are on strong painkillers that have a really nasty withdrawal symptom. Yet the worst thing is that reception don't seem to give a monkey's! This new system for repeat prescriptions was supposed to make things easier, the pharmacy get it right, they send you a reminder to order your repeat, we do this and the doctors don't pass on your prescription to the pharmacy They make the same mistakes continually, if this was a business they would have gone bust yrs ago, sack the lot of them and put in place staff that do care for there patients.

I call at 8.30am on few occasions including today, keeps saying surgery is closed till atleast 8.40am. Today I called, same thing. I called alternative surgery who transferred me back to this one and somebody answered after a while. Then they cut me off saying I am wrong department or something. Making me wait 40mins again and cutting me off is horrible. You expect me to call on the day to see a doctor not beforehand yet you dont open on tome regularly and cut customers off. Wow. In the past have been told we cannot provide you a note recommending your work to let you work from home if possible and that it is upto your work to decide this. Hello?? The whole point I come to you is to get a medical professionals advice. Despite me saying work want evidence, you refuse. Worst surgery in my experience. You need to improve your services.

Worst place to be- going to moon is easier thanContacting LAMBETH STREET SURGERY,My wife is pregnant- she is suffering fromWheezing and continues cough.(No covid- tested negative)We try to phone them from Monday- todayWednesday finally they answered the call-Even gave us evening phone appointment-Dr called after 3.45 pmAsk me to buy thermometer and check temperature-he said will call in half an hourNow 5.40Still no call from the doctor- I phoned the reception- they took temperature reading( normal)And said dr will call - not yetThis is not the first time-And not going to be the last.They don’t care about the patients-My wife is pregnant, even my Dr friend saidDefinitely need to take steroids.I think they should learn humanity first

Just come out of hospital and in a non weight baring pot. I needed to arrange a blood test before I could order my blood pressure tablets. Spoke to Allison explained I'd had blood tests in hospital would they count so I didn't have to have a D/N visit. I said you'll have received the discharge letter from hospital and it says all bloods were normalAllson said she would get the Dr to look and arrange a repeat prescription.Allison was a breath of fresh air knew exactly what I needed.I rang again today and everything was sorted Allison your a credit to the practice and very professional I can't thank you enough. Take care and thank you

I have had the worst experience with Dr Isaac. The way he commanded me to handle the phone to my non-English speaking mother is unacceptable in the supermarket, let alone in the surgery. He should also have a look in the system for the records of each patient before disagreeing with the recommendations of another doctor. Unacceptable.

Think they are a fantastic service had an emergency over Christmas rang up and was seen straight away. Same as today another appointment booked straight away. Receptionists are kind and courteous really understanding and listen to the concerns I have and go out of their way to help.