Direct Drainage

I needed new locks for my septic tank. They were easy to find, fair priced, and arrived quickly. What more could Iask for?

Excellent company, swift delivery and arrived very quickly. Highly recommend to others! Thanks very much, sceptic tank now fully working.

I bought a hiblow air pump from Direct Drainage - I ordered from the website and received an order confirmation that my pump would be delivered within 2 working days - it wasn’t. I was charged £25 for delivery via DPD.I complained when the pump didn’t arrive on time and was informed that there was a ‘technical glitch’ with their website when I ordered. I was also informed that because a bank holiday had happened during my delivery time, no one was in the office and the ‘glitch’ had gone undetected. No effort was made whatsoever by the company to put the delay right for me ie not even a gesture of a discount on the £25 delivery charge…I have since ordered a manhole cover via another company - much, much heavier than a hiblow air pump. This was also delivered by DPD (on time) and I was charged the princely sum of £0.86 for delivery.The hiblow airpump supplied by Direct Drainage is great (as you would expect anyway) - but the total lack of any customer care / gesture of goodwill for the excessive delivery charge and delay in delivery, means I will not be giving this company anymore of my business.Finally, the simple fact that the appropriate category for what this company supplied is not available for this review speaks volumes…just like not configuring their website to incorporate bank holiday delays (which I suspect is the real reason for the delay I experienced as opposed to a ‘technical glitch)Sorry - but you did ask…

I was unsure which item I required, so I used their online chat. I was answered immediately and given the information I required quickly and professionally. I placed the order via the website, and it was despatched same day. Excellent service!

Despite paying in advance the goods did not arrive. I chased several times and still not delivered yet!

Great product and brilliant price. Only issue was their delivery company DPD who were poor, outside of their control, but a shame

Good web site! I found the air pump I was looking for, plus a service kit, at the best price I could find on line. Delivery was speedy and item arrived well packaged. Excellent service!

order place d for next day, this didn't arrive next day but a few days later. No email or call from Direct Drainage to advise or any refund on the additional cost for carriage.

Excellent. Fast delivery. Exactly what I ordered. Recommended