Crystal Events & Management

Restrooms need updating. Hall is good size. Catering and staff were lovely. One star less as the hall needs some TLC which would bring my score to 5 stars if refurbished.Stairs are slightly lethal when wet for example.They do have disabled restroom with baby changing facility but these aren't cleaned regularly enough.Lift access which is also bonus but again needs to be cleaned and smell needs to be addressed.Otherwise would be a great venue for smaller events.Small car park onsite which is useful but more parking nearby as the venue is near Wembley arena.

Went for a 21st birthday and the venue, food, staff were amazing. Place looked really good. First time been to crystal palace , have to say it s a good size and toilets was clean throughout.

Went to a friends wedding, enjoyed the venue and event. Was very nice

It's a decent venue but you need to be strict with the number of guests/invitees. It can be hard to move around and pass through tables/behind chairs if the venue gets too full

Don't book wedding with them.I went to a wedding today and was very saddened by Crystal shifting a wedding booking in from Wembley to Hayes in complete venue at the last minute and causing a lot of distress to the family and visitors.This is not right to do this to a wedding planning that happens with such high hopes.See pictures attached.

I recently attended a venue for an event, and I must say it was a truly disappointing experience. The first issue was with the food provided. It was evident that some of the dishes were out of date, and as a result, my children have fallen ill. As a customer and a parent, I trusted that the food provided by your company would be fresh and safe for consumption.The lack of attention to food safety was concerning and definitely not what we expected.Furthermore, the service was subpar. The staff seemed uninterested and inattentive to our needs. It was incredibly frustrating to have to repeatedly ask for basic things like water or additional utensils. The overall level of service fell far below the standard one would expect from a professional establishment.Lastly, the decoration was bland, to say the least. The venue lacked any creative or appealing touches, leaving the atmosphere dull and uninspiring. It felt like no effort was put into making the space visually appealing or welcoming for guests.Considering the out-of-date food, poor service, and bland decoration, I cannot recommend this venue for any future events. The experience fell far short of expectations, and it was an overall disappointing and frustrating affair.

Great place for holding parties, a throw back to my days in north London in the late 1980's and early 1990's. Much changes in Wembley and lots of new developments.

The Worst Event Manager Ever!!We had guests sitting around awaiting them to finish decorating as the venue was not prepared at all. They even forgot about a handful of tables and simply departed.They severely ruined the occasion and left our guests surprised with regard to of the quality of food and quantity. Everybody, including toddlers, was served outdated and spoiled food. The caterer had no words of regret and kept going on as if nothing had happened. Guests alerted the servers to the nasty food, and they swiftly removed it from the table and discontinued serving it. They almost ran out of food for the main dishes, and the waiters had no choice but to contact their boss and demand more.Around 10 pm half of our guest went without any food as they started complaining about sickness and stomach ache due to the rotten Mutton Roll provided during the event.

I booked the Aqua 1 hall for our son's first birthday at the Crystal Club Wembley. I initially dealt with Kiruba and Janani who made clear what was available, prices and dates and paid an initial 10% deposit.A week before my event I confirmed the guest numbers, the food choices and paid the balance. I then spoke to Jas and finalised the details for the event. I went with the venue for all items except Photo, Cake, Alcohol and DJDecoration Set-up & Parking:Excellent decoration all completed well ahead of our scheduled start time. Parking is always a bit chaotic there but was expertly managed by the onsite security personnel who kindly held a reserved slot for my car in-front of the venue and gave people vouchers to the overflow carpark once the main car park was fullFood & AlcoholWhat can I say? - the food is always on point at Crystal, managed expertly with the guests and positive comments from all guests on the starters, main course and desserts! I paid corkage and had my own drinks, we were provided with cups, ice-cubes and bar nibblesOther itemsThe event was held on a day that reached 33 degrees the AC was on but it was still quite warm but the management did what they could to control the temperature. Music - please do note that if you are next door to an event that has loud music this will be audible in the hall you are in (as the walls are quite thin). We were given a gold dance floor rather than an LED dance floor but this didn't detract from the overall experience (and was a freebie thrown in). Choose not to have sparklers for the entrance as with the temperature and the smoke would have been uncomfortable for the guests.Overall a 5* great experience managed well by Jas, Kiruba and Janani and the rest of the brilliant Crystal team!

PLEASE DO NOT BOOK YOUR EVENT WITH THIS COMPANYWe booked Crystal Clubs for our mum's 60th birthday to provide their catering, decor, DJ, and venue. All confirmed in May and the deposit was paid.Just less than 2 weeks before the event, we called KIRUBA to ask when we should come in to select the food and pay the balance. To our surprise, he replied that he couldn't accommodate us for the date because there was an event scheduled at Wembley Stadium that would prevent anyone from entering that road. He basically told us to let our guests walk or reschedule our event for another day and showed no remorse. He was very defensive, claiming that Wembley Stadium had scheduled that event on short notice. Upon calling Wembley Stadium to query, they told me that they started selling tickets early this year (ca. February 2023), months before we called Kiruba to secure our date. We informed Kiruba that he messed up & should take responsibility for finding another venue. We called him numerous times for updates and he wouldn`t answer our calls. We had to use different phone numbers to get hold of him.When he finally answered, he told us to look for a new venue as he didn't have time to do it. We spent 4 days looking for another venue and when we finally found one, Kiruba demanded that we pay half the price of the new venue hire, saying it wasn't his fault. We disagreed and pushed back as much as we could. After much chasing, he found another venue for us and asked to come by to pay off the balance and insisted on just accepting cash. I told him that I couldn't bring cash and he eventually agreed to card payment after another lengthy debate.On the event day, a number of issues occurred, and Kiruba's sheer ignorance went beyond any professionalism, as if he was attempting to take revenge on us since he had to pay for the new venue out of his own pocket. When I arrived at the venue at 5:10pm, the décor team was just unloading and estimated it would take an hour to complete despite agreeing to 5 p.m. We had many people waiting due to this. No welcome drinks were prepared and the waiters phoned Kiruba who's team then delivered the welcome drinks at 6:25pm. The background with the word Happy Birthday" on it didn't work properly (see photo). They didn't bring the correct tablecloth we asked for and even had tables without any decorations. Our family members had to step in and assist them.When starters were served