Legal Ombudsman

Usually very sceptical about such poor ratings - invariably people who disagree with a decision. However, I'm genuinely gobsmacked at how many comments there are on here that reflect my exact experience. No impartiality. UK system is broken, designed to protect the rich and white collar industries.My case - Their (firm) service was unreasonable"

Couldn't even be bothered to contact newlaw solicitors regarding their conduct and possible law breaking (something that is at present under investigation)Despite me effectively doing their job for themI had to force the ombudsmen to accept the evidence that supported my claims and even then they still couldn't be bothered to do any workWhen speaking to them directly the acted scared to even contact the Solicitors in questionIm not even sure how this service" even existsTruthfully I've met potatoes that do more work than them (both NewLaw and the ombudsman)"

Zero Stars should be an optionI filed a complaint on 6th December 2021 about my appalling experience with Sinclairs Law in Twickenham. It appears that the legal ombudsman is not fit for purpose if they are receiving so many complaints they cannot process them in a reasonable timescale and 1 year and 3 months is hardly reasonable and it begs the question why there is not more being done to protect the public from unscrupulous or poorly perforiming legal (so called) professionals and the body that is supposed to be there to protect us the public (who pays the fees of these poor professionals) , fails on so many levels it is not even aiming for a decent level and standards comensurate with what is paid to provide these services. Sadly the Government does not bother to check the standards they are supposed to govern.

There is no justice. They're toothless. They try to persuade you to accept whatever paltry amount you're offered by the solicitor in 'compensation' - generally an hour or two of the going rate for a solicitor. Their hands are tied as to what they can do, and it isn't much. Why is there no accessible list of the firms complaints have been upheld against? How are you supposed to find a good solicitor? I've dealt with six over the last few years and none of them have been any good.I've had a look into the Ombudsman comments procedure and there are only certain things you can composing about - service levels, basically. What a joke.

In January 2022 the Ombudsman upheld my complaint about Thompsons Solicitors in Manchester who paid compensation to me. I start here to illustrate the point that I won.In spite of this I had concerns about the service that I received from the Legal Ombudsman and therefore took on their complaints system.Finally in May 2023 the Legal Ombudsman stated the following after investigating themselves; 'I therefore conclude that our customer service to you has been unreasonable'. They [The Legal Ombudsman] also paid compensation to me - Not easily achieved.And there we have it unreasonable service from the firm and then the Ombudsman.

I would give minus a million stars if I could, just another inexistant service funded by public money focused on doing nothing at all to help. Complete wastage of any time, just a lot of big words without any substance to cover their lack of any commitment up. They reek of scam, and as other reviews have pinpointed, they seem to be in every law firm pockets.Appalling.

There is a reason why these guys have so many 1 star reviews.Complete waste of your time and they do not listen to anything you say!If you have to use them be prepared for poor communication, long delays and disappointment.Shame there isnt really much else you can do when you are receiving a poor legal service like i have.

We have waited well over a year for the legal ombudsman look into an issue we have with Beswicks legal based in Stoke.They gave incorrect legal advice at the start, which cost us a lot of money.The legal ombudsman have sided with them, not taking any of the evidence into account.Totally one sided view point in favour of a robbing, cowboy solicitor firm.Totally waste of time, looks like the only way to get a resolve is let our situation to go to court to allow us to get an unbiased opinion.Don’t waste your time.

Where does the Working Man or Woman find any justice in this country? As in, working" for average or low earnings. Today we learned that Solicitors in the U.K. can behave EXACTLY in ANY way that they feel fit and

Hours spent compiling information that the ombudsman do not look at or chose to ignore even when it is relevant to the case. Don’t bother wasting your time. We have no legal remedy and solicitors are a law onto themselves. Waste of tax payers money!